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Patient Service Coordinator

2 months ago


Ocala, Florida, United States Insight Global Healthcare Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at Insight Global Healthcare. As a key member of our medical clinic, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities:

  • Manage clerical duties associated with a medical clinic, ensuring seamless day-to-day operations.
  • Assist in scheduling new patient appointments, checking patients in, and checking patients out, utilizing strong communication skills to ensure a positive patient experience.
  • Assemble new patient and hospital follow-up charts, and prepare patient charts for physicians, ensuring accurate and up-to-date records.
  • Review referrals, scheduling, and other administrative tasks to ensure efficient workflow.
  • Field inbound calls and make outbound patient calls to provide exceptional customer service.
  • Check in and/or direct patients as needed, working collaboratively with a team of three.

Requirements:

  • MH HS Diploma or GED
  • Strong ability to multitask and prioritize tasks effectively
  • Excellent interpersonal and customer service skills
  • Healthcare front desk experience, preferably in a clinical call center or check-in/check-out environment
  • Computer proficiency and ability to learn new software
  • Ability to clear a nicotine test for onboarding (including vaping and e-cigarettes)