Patient Family Liaison

1 month ago


Ocala, Florida, United States Chapters Health System Full time
About the Role

We are seeking a highly motivated and compassionate Patient Family Liaison to join our team at Chapters Health System. As a key member of our community outreach team, you will play a vital role in connecting patients and families with our comprehensive hospice services.

Key Responsibilities
  • Receive referrals and appointments for patient and family meetings, and forward them to our Care Access Coordinators for entry into our electronic medical record (EMR).
  • Work collaboratively with our admission and sales teams to support patient, family, and referral partner needs.
  • Effectively communicate the benefits of our service lines to patients, families, and partners, and assess their goals and needs.
  • Conduct assigned visits and communicate with our nursing team regarding patient and family goals, discharge plans, and other factors impacting hospice admission.
  • Maintain accurate records, including outcomes of patient and family meetings, and follow-up plans in collaboration with our nursing team.
Requirements
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Minimum of two years' experience in medical, home health, hospice, social work, or sales.
  • CNA, MA, or LPN certification or other relevant certification preferred.
  • Strong knowledge of the Medicare hospice benefit, including eligibility requirements, levels of care, services provided, and reimbursement of services.
  • Ability to work in a fast-paced environment and provide excellent customer service.
What We Offer

As a Patient Family Liaison at Chapters Health System, you will have the opportunity to make a meaningful difference in the lives of our patients and families. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters growth and development.



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