Patient Family Liaison
1 month ago
We are seeking a highly motivated and compassionate Patient Family Liaison to join our team at Chapters Health System. As a key member of our community outreach team, you will play a vital role in connecting patients and families with our comprehensive hospice services.
Key Responsibilities- Receive referrals and appointments for patient and family meetings, and forward them to our Care Access Coordinators for entry into our electronic medical record (EMR).
- Work collaboratively with our admission and sales teams to support patient, family, and referral partner needs.
- Effectively communicate the benefits of our service lines to patients, families, and partners, and assess their goals and needs.
- Conduct assigned visits and communicate with our nursing team regarding patient and family goals, discharge plans, and other factors impacting hospice admission.
- Maintain accurate records, including outcomes of patient and family meetings, and follow-up plans in collaboration with our nursing team.
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Minimum of two years' experience in medical, home health, hospice, social work, or sales.
- CNA, MA, or LPN certification or other relevant certification preferred.
- Strong knowledge of the Medicare hospice benefit, including eligibility requirements, levels of care, services provided, and reimbursement of services.
- Ability to work in a fast-paced environment and provide excellent customer service.
As a Patient Family Liaison at Chapters Health System, you will have the opportunity to make a meaningful difference in the lives of our patients and families. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters growth and development.
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Patient Family Liaison
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