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Administrative Operations Coordinator

2 months ago

Charlotte, North Carolina, United States Economy Exterminators Full time
Job Overview

Position Summary:

The Office Administration Supervisor is responsible for overseeing daily office functions to ensure optimal performance outcomes. This role involves developing and executing an office strategy and budget, while also managing essential accounting tasks such as accounts receivable and bank deposits.

Key Responsibilities:

  • Staff Management: Recruit and maintain a skilled administrative team in collaboration with the Human Resources Director.
  • Quality Oversight: Monitor the quality of work produced by the administrative staff, providing guidance and training as necessary.
  • Leadership: Inspire respect from both employees and clients, demonstrating sound judgment in various situations.
  • Coaching: Conduct regular performance evaluations and focus team efforts on achieving established objectives.
  • Equipment Maintenance: Ensure all office equipment is well-maintained and utilized effectively.
  • Reception Duties: Act as a backup for incoming calls, ensuring messages are accurately relayed to the appropriate team members.
  • Record Keeping: Maintain customer account records and personnel files with precision.
  • Financial Management: Oversee bookkeeping tasks, including data entry for payments and preparation of bank deposits.
  • Collections: Engage with clients regarding overdue accounts, ensuring timely communication.
  • Administrative Support: Provide comprehensive support through document preparation and report generation.
  • Sales Assistance: Collaborate effectively with the sales team to support their initiatives.
  • Additional Duties: Perform other responsibilities as required.

Performance Expectations:

  • Timely response to phone inquiries.
  • Accurate documentation of customer interactions.
  • Efficient scheduling of services to meet client needs.
  • Organized and complete hard copy records.
  • High rates of employee retention and timely filling of open positions.

Qualifications:

  • Must be able to read, write, and comprehend English.
  • Minimum age of 18 years.
  • Possess a high school diploma or equivalent.
  • Reliable transportation is required.
  • Must be available to work as scheduled.
  • Free from illegal drug use.

Preferred Qualifications:

  • Associate degree or higher.
  • Two years of experience in an administrative leadership capacity.

Knowledge and Skills:

  • Proficient in communication technologies and common business software.
  • Strong organizational and time management abilities.
  • Experience in recruiting and training administrative personnel.
  • Basic accounting knowledge and skills.

Physical Requirements:

  • Ability to perform various physical tasks, including lifting up to 20 pounds.