Technical Support Specialist

4 weeks ago


Coral Gables, Florida, United States Ole Communications Full time

Job Summary

Ole Communications is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong technical background and excellent problem-solving skills to provide comprehensive technical support across helpdesk, network, and broadcast environments.

Key Responsibilities

Helpdesk Support:

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve support requests using a ticketing system.
  • Assist with the setup and configuration of new hardware and software.

Network Support:

  • Monitor and maintain network infrastructure, including switches, routers, and firewalls.
  • Perform network troubleshooting to identify and resolve connectivity issues.
  • Assist with network upgrades and the implementation of new technologies.
  • Ensure network security by implementing and maintaining security protocols.

Broadcast Support:

  • Provide technical support for IP broadcast systems and equipment.
  • Assist with the setup, operation, and maintenance of IP-based broadcast hardware and software.
  • Troubleshoot and resolve issues related to IP broadcast transmission and reception.
  • Collaborate with the broadcast team to ensure seamless production and delivery of content using IP technologies.
  • Maintain broadcast transmission systems, ensuring high-quality service delivery for live events.
  • Support the implementation of new technologies and broadcast solutions to enhance service offerings.
  • Coordinate with external partners and vendors to ensure seamless transmission for live sporting and entertainment events.
  • Ability to work shifts to support 24x7x365 production environments.

Requirements

  • Experience in the broadcast and media industry with transmission, routing, switching, and distribution technologies, a plus.
  • Strong technical IT skills, including maintaining server-based control systems, automation systems, and related infrastructure.
  • Familiarity working with compressed and uncompressed video formats (SDI, SMPTE 2110, H.264,H.265,JPEG2000) and understanding of video stream metadata (timecode, closed captioning).
  • Proficiency in IP networking, multicasting, and streaming media protocols (RTP, RTSP, UDP).
  • Ability to perform physical tasks such as running cables, reorganizing server racks, and handling small physical labor in server room environments.
  • Knowledge of broadcast TV standards, workflows, and delivery solutions.
  • Solid understanding of IPv4 networking, routers, and Linux systems.
  • Experience in server-building, maintenance, and hardware installations.
  • Strong knowledge of Windows and Mac operating systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and problem-solve in fast-paced environments.
  • 2+ years of experience in IT support, network administration, or broadcast support.
  • Must be able to speak English and Spanish.
  • Multisite Job – Must have ability to drive between multiple office locations.


  • Coral Gables, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami seeks a skilled Desktop Support Technician to provide technical assistance and support to academic and administrative staff. The ideal candidate will have a strong understanding of network communications and be able to troubleshoot and resolve technical issues in a timely and professional manner.Key ResponsibilitiesInstall,...


  • Coral Gables, Florida, United States University of Miami Full time

    Job Summary:The Desktop Support Technician provides technical assistance and support to academic and administrative staff for issues related to network communications. This role involves monitoring systems and advising senior staff on network application status.Key Responsibilities:Conduct needs analysis studies and collaborate with supervisors to determine...


  • Coral Gables, Florida, United States Bellwether Technology Full time

    Bellwether TechnologyWe are seeking a highly skilled Bilingual IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers. Key Responsibilities:Manage the deployment of enterprise-level workstations and tablets.Provide technical support and assistance...


  • Coral Gables, Florida, United States The University of Miami Full time

    Job Summary:The University of Miami is seeking a highly skilled Application Support Specialist to join our team. As a key member of our Enterprise Business Solutions (EBS) Team, you will provide computer support for staff and act as a liaison to Computer Support Services. This is a full-time temporary position that will work remotely.Key Responsibilities:•...


  • Coral Gables, Florida, United States Bellwether Technology Full time

    Bellwether Technology is an established IT managed service provider serving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 44 years.Our employee-centric culture has led to Bellwether being named one of the Top Workplaces by the Times-Picayune year in and year out.We are...


  • Coral Gables, Florida, United States Bellwether Technology Full time

    Bellwether Technology is a leading IT managed service provider serving small to medium-sized businesses across the region. Our employee-centric culture has led to us being named one of the "Top Workplaces" by the Times-Picayune year in and year out.Job SummaryWe are seeking a quick-thinking, friendly, problem-solver to join our team as a support agent. As a...


  • Coral Gables, Florida, United States Carepoint Full time

    Administrative Support SpecialistAbout Carepoint: As a leading insurance agency, we strive to deliver exceptional service and personalized support to our clients. We are seeking a highly organized and motivated Administrative Support Specialist to join our growing team.Key Responsibilities:Office Management: Provide day-to-day administrative support,...


  • Coral Gables, Florida, United States Pension Services, Inc. Full time

    Job SummaryPension Services, Inc. is seeking a highly skilled and organized Administrative Support Specialist to join our team. The successful candidate will provide exceptional administrative support to our President, ensuring seamless day-to-day operations and exceptional client service.Key Responsibilities:Provide administrative support to the President,...


  • Coral Gables, Florida, United States Bellwether Technology Full time

    Bellwether Technology is a leading IT managed service provider serving small to medium-sized businesses across the region. With over 44 years of experience, we have been providing our clients with top-notch IT support and strategy.Job SummaryWe are seeking a quick-thinking, friendly, and problem-solving Bilingual Support Analyst (Spanish/English) to be the...


  • Coral Gables, Florida, United States Bellwether Technology Full time

    Bellwether Technology is an established IT managed service provider serving small to medium-sized businesses across the region. Our employee-centric culture has led to Bellwether being named one of the "Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.The Bilingual...


  • Coral Gables, Florida, United States University of Miami Full time

    Job Summary:We are seeking a skilled and compassionate Healthcare Support Specialist to join our team at the University of Miami Hospital & Clinics. As a key member of our healthcare team, you will provide exceptional patient care and support services to ensure a positive experience for our patients and their families.Key Responsibilities:Provide safe...


  • Coral Gables, Florida, United States Trax USA Corp Full time

    Job DescriptionTrax USA Corp is a leading provider of aviation maintenance software solutions. We support the aviation industry by delivering powerful, adaptable, and reliable technology to help airlines manage maintenance and engineering operations seamlessly.The company is seeking a knowledgeable Aviation Product Specialist to work on the eMobility team....


  • Coral Gables, Florida, United States University of Miami Full time

    Job Summary:The Enrollment Support Specialist will provide exceptional customer service to students, parents, and stakeholders, ensuring a positive experience throughout the application process. This role will also be responsible for reviewing and managing student records, data, and documents in the University's student information systems.Key...


  • Coral Gables, Florida, United States University of Miami Full time

    Job Summary:The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.Key Responsibilities:Conducts needs analysis studies and confers with supervisor to determine technology needs.Responsible for installation, configuration and troubleshooting...


  • Coral Gables, Florida, United States Bayview Asset Management Full time

    Job Summary:We are seeking an experienced Administrative Support Specialist to join our Legal Department at Bayview Asset Management. The successful candidate will provide administrative support to the Licensing and Legal teams, ensuring the smooth operation of our legal licensing business.Key Responsibilities:Provide administrative support to the Licensing...


  • Coral Gables, Florida, United States HealthCare Support Full time

    Mammography Tech Job DescriptionHealthCare Support is seeking a skilled Mammography Tech to join their team at a well-known Hospital in Coral Gables, FL.Key Responsibilities:Perform high-quality mammography exams on patients according to established protocols and physician orders.Ensure patient comfort and safety during procedures, providing clear...


  • Coral Gables, Florida, United States University of Miami Full time

    Job Summary:The University of Miami seeks a skilled Technical Support Associate to join the Office of Classroom Management team. As a key member of the team, you will be responsible for providing exceptional support for classroom technology and special events.Key Responsibilities:Install, maintain, troubleshoot, and operate multi-media audio and visual...


  • Coral Gables, Florida, United States HealthCare Support Full time

    Mammography Tech Job DescriptionWe are seeking a skilled Mammography Tech to join our team at a well-known Hospital in Coral Gables, FL. As a Mammography Tech, you will be responsible for performing high-quality mammography exams on patients according to established protocols and physician orders. You will ensure patient comfort and safety during procedures,...


  • Coral Gables, Florida, United States University of Miami Full time

    Key Responsibilities:The Enterprise Systems Specialist will be part of a dynamic team delivering cutting-edge technology solutions at the University of Miami. As a technical operations manager, this position will oversee the day-to-day technical operations of assigned platforms and related applications, ensuring systems are running at peak efficiency and...


  • Coral Gables, Florida, United States Bradesco Bank Full time

    Job SummaryBradesco Bank is seeking a highly skilled Banking Services Specialist to join our team. As a key member of our operations team, you will be responsible for exercising technical expertise and knowledge of functions, policies, and procedures while performing Letter of Credit transactions.Key ResponsibilitiesRead and follow instructions and/or...