Enrollment Support Specialist
2 weeks ago
Job Summary:
The Enrollment Support Specialist will provide exceptional customer service to students, parents, and stakeholders, ensuring a positive experience throughout the application process. This role will also be responsible for reviewing and managing student records, data, and documents in the University's student information systems.
Key Responsibilities:
- Serve as the primary contact for student and parent inquiries, providing clear and efficient communication and resolving concerns in a timely manner.
- Monitor and respond to inbound queries, ensuring accurate and up-to-date information is provided to prospective families.
- Review and update student record data, ensuring accuracy and integrity in the integration between Slate and CaneLink.
- Manage the CaneLink staging table, correcting errors and ensuring data loads correctly.
- Process change requests, load test scores, and manage incoming documents for students.
- Other duties as assigned.
Requirements:
- High school diploma required; post-secondary education preferred.
- One year of relevant work experience managing records, preferably in a higher education or corporate setting.
- Excellent analytical ability, communication skills, and attention to detail.
Working at the University of Miami:
The University of Miami is an Equal Opportunity Employer, committed to diversity and inclusion. We encourage applications from qualified candidates who share our values and commitment to excellence.
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