Customer Experience Representative

5 days ago


Austin, Texas, United States Planet Fitness Inc. Full time
Job Summary:
We are seeking a skilled Customer Experience Representative to join our team at Planet Fitness Inc. in Austin, TX.

About Us:
As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we are committed to providing an affordable, high-quality fitness experience that enhances people's lives. Our mission is to create a Judgement Free Zone where members feel inspired and motivated to reach their fitness goals.

Key Responsibilities:
The Customer Experience Representative will be responsible for creating a positive member experience through exceptional customer service and cleanliness. This includes:
* Providing an outstanding level of service to members and prospective members
* Checking members into the system and assisting with new account sign-ups
* Facilitating updates to member accounts and responding to member questions and concerns
* Maintaining a clean and organized facility, including detailed cleaning tasks
* Closing shifts and creating bank deposits as needed

Requirements:
To be successful in this role, you will need:
* Exceptional customer service skills and a positive mental attitude
* A customer service background or relevant experience
* Punctuality and reliability are essential
* High school diploma or GED equivalent required

Benefits:
As a valued member of our team, you can expect a competitive salary of approximately $42,000 as a General Manager, $60,000 as a Regional Manager, and up to over $100,000 as a Regional Director. You will also enjoy full-time paid leave to take breaks when needed, making it easier to achieve a work-life balance. We offer a safe and healthy work environment, with strict safety and cleaning protocols in place. Additionally, our Judgement Free Zone policy ensures a welcoming atmosphere for all employees and members.

Why Choose Planet Fitness Inc.?
Our company culture values diversity, equality, and inclusion. We are committed to being an equal opportunity employer and strive to provide a workplace where everyone feels respected, supported, and empowered to succeed. If you're looking for a challenging and rewarding role where you can make a real difference in people's lives, consider joining our team today.

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