Customer Service Representative Specialist
6 days ago
About the Role
">We are seeking a highly skilled and motivated Customer Service Representative to join our team in Austin, TX. As a Customer Service Representative, you will play a critical role in providing exceptional service to Medicaid Providers by answering their questions regarding eligibility, medical claims status, and other program-related inquiries.
">Responsibilities
">- ">
- Provide prompt, courteous, and concise responses to phone inquiries from Medicaid Providers;">
- Assist with problem resolution, as needed, by documenting all encounters in clear and concise online logs;">
- Transfer callers to other Call Center units as required;">
- Meet individual performance standards and maintain strict required attendance and performance metrics;">
- Perform other duties as may be assigned by management;">
Requirements
">To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be able to multitask, prioritize tasks, and manage your time efficiently. Additionally, you must be available for any 8-hour shift from 7 am to 7 pm and be local to Austin, TX.
">About BCforward
">BCforward is a Black-owned firm that provides unique solutions supporting value capture and digital product delivery needs for organizations around the world. Our company champions the power of human potential to help companies transform, accelerate, and scale. We are committed to creating a positive impact on our clients and communities through our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability.
">What We Offer
">As a Customer Service Representative at BCforward, you can expect to receive competitive pay and benefits, including:
">- ">
- A salary range of $40,000 - $60,000 per year, depending on experience;">
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off;">
- Ongoing training and professional development opportunities to enhance your skills and knowledge;">
- A dynamic and supportive work environment that encourages collaboration, innovation, and growth.">
How to Apply
">If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to
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