Customer Experience Representative

2 days ago


Austin, Texas, United States Aaron's Full time

We are seeking a highly motivated Customer Account Advisor to join our team.

This role involves building strong relationships with customers, driving payment collections and lease agreement renewals. As a Customer Account Advisor, you will work closely with customers to understand their needs and preferences, ensuring they have an exceptional experience with Aaron's.

The ideal candidate will possess excellent interpersonal and communication skills, with the ability to effectively navigate difficult conversations and multitask in a fast-paced environment.

Responsibilities include:

  • Attainment and upkeep of customer accounts
  • Direct contact with customers who have not renewed their lease agreements
  • Selling customers on the benefits of timely lease agreement renewal payments
  • Assisting the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Requirements for this role include:

  • Being at least 21 years old with a valid state driver's license and a satisfactory MVR (driving record)
  • Ability to work a schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Aaron's offers a competitive salary range of $14.25 - $15.50 per hour, as well as opportunities for incentive pay based on performance. If you are a motivated and customer-focused individual looking to build a career in retail sales, please consider applying for this exciting opportunity.



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