IT Service Resolution Expert

1 day ago


Mount Pleasant, Utah, United States CCB Technology Full time
Service Delivery Expert

CCB Technology is seeking a skilled Service Delivery Expert to join our team and help us deliver exceptional customer service and support.

Key Responsibilities:

  • Manage and prioritize client requests, ensuring timely and effective resolution of technical issues.
  • Collaborate with internal teams to develop and implement process improvements that enhance service delivery.
  • Conduct regular training and coaching sessions to ensure that internal teams have the necessary skills and knowledge to meet client expectations.

Requirements:

  • A minimum of 3 years of experience in a similar role, preferably in Enterprise IT or MSP support.
  • Proven track record of delivering high-quality service and support to clients.
  • Excellent leadership and communication skills, with the ability to motivate and inspire internal teams.

Estimated Annual Salary: $70,000 - $90,000, based on location and experience. We also offer a comprehensive benefits package, professional development opportunities, and a dynamic work environment.



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