Customer Service Associate

18 hours ago


Mount Pleasant, Utah, United States Lowes Foods Full time
Overview
In addition to being part of a family-owned and growing company, Lowes Foods offers attractive pay packages (including weekly or daily pay options), flexible schedules, and excellent benefits. These benefits include a 401(k) plan with company match, pension plan, tuition assistance, and more.

We are seeking a highly motivated Customer Service Associate - Front Porch Specialist to provide the fastest and most pleasant guest service by performing duties related to the front porch.

The estimated salary for this position starts at $13 per hour, making it an exciting opportunity for those looking to start their career in customer service.

Responsibilities:
1. Actively communicate with every guest, including greeting, thanking, offering a choice of bag type, and performing any other courtesy guidelines.
2. Properly bag guests' orders to ensure purchases are not damaged.
3. Work effectively with all co-workers and supervisors to maintain a positive work environment.
4. Place guests' purchases in grocery carts or hand bags to the guest and offer sincere assistance to the guest's vehicle.
5. Perform price checks to ensure accuracy.
6. Relay guest problems to supervisor for prompt resolution.
7. Retrieve carts from parking lot to maintain store appearance.
8. Clean the front end, break room, rest rooms, lobby, parking lot, and other areas as assigned.
9. Clean garbage and debris from carts and baskets to maintain store cleanliness.
10. Perform all other duties as assigned by management to ensure seamless store operations.

Qualifications:
1. Friendly and outgoing personality to effectively interact with guests.
2. Ability to work well with others in a team-based environment.
3. Ability to lift a minimum of 25 pounds consistently and 50 pounds occasionally to handle heavy items.
4. Ability to stand for extended periods to meet the demands of the job.
5. Ability to retrieve and push shopping carts efficiently.
6. Effective communication and customer service skills to resolve guest issues promptly.
7. Strong teamwork and problem-solving skills to overcome obstacles in a fast-paced environment.

Benefits:
As a valued member of the Lowes Foods team, you will be eligible for a range of benefits, including:
- Medical, dental, and vision insurance
- Automatic 401(k) enrollment with company match (after 90 days of service)
- Pension plan
- Time away from work benefits (vacation and personal days)
- Employee assistance program (EAP)
- Group life and accidental death & dismemberment insurance
- Business travel accident insurance
- Short-term and long-term disability
- Direct deposit
- Truliant Federal Credit Union membership privileges
- Privileges for 'at work' banking
- Education and development opportunities, including tuition assistance and scholarships
- Employee discount on private label products purchased at Lowes Foods and double gas rewards
- Annual performance reviews
- Flexible scheduling opportunities for advancement

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