Embedded Security Specialist

3 days ago


Albany, New York, United States Convergint Full time

About Convergint

Convergint is a leading provider of integrated security solutions, dedicated to delivering exceptional service to our customers. We are committed to a culture of inclusion and diversity, and we strive to create a supportive and accessible environment for our colleagues.

Job Summary

We are seeking a highly skilled Embedded Security Technician to join our team. As an Embedded Security Technician, you will be responsible for servicing and supporting our customers by responding to service calls, carrying out customer support programs, and completing small projects. You will work closely with our team to provide technical assistance, systems checkout, and maintenance and repair routines associated with installed security systems.

Key Responsibilities

  • Respond to routine and non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls in a timely manner.
  • Diagnose, troubleshoot, repair, and replace defective parts and debug systems for routine problems.
  • Install projects as necessary, and use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Identify and resolve problems for many types of service calls, including emergency and after-hours calls, and analyze repair requirements to provide customers with appropriate solutions.
  • Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
  • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
  • Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
  • Communicate with and work with other team members consistently to improve overall operations of the Convergint Technology Center.
  • Perform preventative maintenance for installed systems that are typically less complex.
  • Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out customer support programs, and completing small projects.

Requirements

  • Exceptional customer focus and ability to work under pressure.
  • Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.
  • Must be a self-starter and work well with direct supervision.
  • Solid mechanical and electrical aptitude.
  • A valid driver's license with a clean driving record.
  • Ability to travel locally to job sites on a regular basis.

Benefits

  • Company holidays and paid time off.
  • Fun and laughter day off.
  • Medical, dental, and vision plan.
  • Life insurance and disability plan.
  • Wellness program.
  • 401K matching plan.
  • Colleague assistance program.
  • Tuition reimbursement.
  • Competitive salary and compensation plan.
  • Vehicle reimbursement plan.
  • Corporate social responsibility day.

Education and Experience

  • High school/GED or equivalent experience.
  • Minimum experience: 3-5 years servicing, integrating, and programming access control systems.
  • Preferred experience: relevant field service, CCTV experience, access control experience.

Language

English (en-US)



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