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Business Intelligence Onboarding Specialist
2 months ago
We are seeking a highly skilled Customer Success Onboarding Manager to join our team at Sigma Computing Inc. As a key member of our customer success team, you will be responsible for guiding new customers through the implementation of our cloud analytics and business intelligence tool, Sigma.
Key Responsibilities:
- Drive new customer onboarding with a focus on customer adoption and self-sufficiency
- Tailor the implementation design to the skill-set of the customer
- Teach best practices of using Sigma, relevant to the use case and the skill-set of the user
- Define path to successful onboarding based on proactively understanding customer's business needs and purchase drivers for Sigma
- Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers
- Manage and own key customer milestones: sales handoff (internal), initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to CS
- Create an effective feedback loop to Product, Support and Sales teams to optimize how we onboard new customers
- Raise risks and drive accountability to remove onboarding blockers
- Provide business intelligence implementation expertise / advice in one or more of the following areas:
- Sigma best practices and patterns
- Data modeling / shaping
- Common business intelligence usage patterns
- Performance optimization
- Security including Single Sign-On, team organization, and row-level security
- Document new knowledge and cross-train other members of the team
Requirements:
- 5+ years of hands-on business intelligence experience, working in a customer-facing technical role (customer success, consulting or pre-sales)
- Clear communication style and the ability to explain complex technical issues in a simple manner, adapting to the knowledge level of the customer
- Hands-on experience implementing and troubleshooting production business intelligence solutions, using one of the major front-end business intelligence tools
- Data warehouse experience - cloud data warehouse preferred (Snowflake, Databricks, Redshift, BigQuery)
- Hands-on experience with dimensional data models and data shaping techniques (SCD, dim_date, pivot/unpivot/lateral join with unnesting etc...)
- Focus on methodologies for creating business intelligence solutions, that are robust, reusable and easy to understand and maintain
- Desire to teach the customer the best way to accomplish their goal
- Bachelor's degree in computer science or related field or equivalent technical experience
Preferred Qualifications:
- Experience at a SaaS company or with cloud architectures
- Common business intelligence usage patterns
- Performance optimization
- Experience with data analytics business use cases
- Security including Single Sign-On, team organization, and row-level security
- Startup experience
Additional Information:
The base salary range for this position is $101,500 - $127,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing Inc. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
We are an equal opportunity employer and welcome applications from diverse candidates. We look forward to learning how your experience can enable all of us to grow.
