Customer and Partner Solutions Engineer
2 weeks ago
Klarity Intelligence, Inc. is a pioneering company in the field of artificial intelligence, dedicated to revolutionizing the way businesses handle unstructured documents. Our mission is to empower organizations to scale exponentially without the need for vast operational teams.
Job OverviewWe are seeking a highly skilled and entrepreneurial Customer and Partner Engineer to join our team. This individual will be responsible for facilitating the successful onboarding of partners, conducting discovery calls to understand customer requirements, and collaborating with customers to advise on best practices and develop solutions for effective Klarity adoption.
Key Responsibilities- Facilitate partner onboarding and ensure effective use of Klarity's platform
- Conduct discovery calls to uncover customer requirements and tailor solutions
- Collaborate with customers to advise on best practices and develop solutions for effective Klarity adoption
- Assist customers and partners with technical issues and troubleshoot problems
- Create and deliver training materials and sessions to educate customers and partners on product features and updates
- Work closely with product, engineering, and sales teams to relay customer feedback and influence product development
- Proven experience building and nurturing relationships in a customer-facing role
- Hands-on experience in implementing B2B SaaS products or platforms for enterprise clients
- Proficiency in coding/scripting in Python and developing SQL queries
- Strong project management skills, with the ability to manage multiple projects and deadlines effectively
- Ability to build and maintain strong customer and partner relationships
Klarity Intelligence, Inc. is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We offer a competitive salary, relocation bonus, and a chance to be part of a team that is pushing the boundaries of AI and transforming the way businesses handle unstructured documents.
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