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Hotel Operations Manager

2 months ago

Panama City, Florida, United States Hampton Inn Panama City Beach Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hampton Inn Panama City Beach. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional guest experiences.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a high-performing team of department managers and staff to achieve business objectives and deliver exceptional guest experiences.
  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance guest satisfaction.
  • Revenue Growth: Collaborate with the revenue management team to identify opportunities to increase revenue and market share.
  • Guest Experience: Champion great service and empower staff to deliver personalized experiences that exceed guest expectations.
  • Problem-Solving and Communication: Effectively resolve guest and employee issues, and communicate with stakeholders to ensure seamless operations.
  • Financial Management: Prepare and analyze financial reports to inform business decisions and drive growth.
Requirements
  • Experience: At least 5 years of progressive experience in hotel operations or a related field.
  • Education: A 4-year college degree or equivalent experience.
  • Skills: Strong leadership and communication skills, ability to multitask and prioritize, and a customer-centric approach.
What We Offer
  • Competitive Salary and Benefits: We offer a comprehensive compensation package, including a competitive salary, benefits, and opportunities for professional growth.
  • Collaborative Work Environment: Join a dynamic and supportive team that values innovation, teamwork, and customer satisfaction.