Hotel Operations Manager
3 weeks ago
As a General Manager at Hampton Inn Panama City Beach, you will be responsible for leading a team of hospitality professionals to deliver exceptional guest experiences. Your leadership skills and ability to inspire others will be crucial in sustaining our shared values and culture at the hotel.
Key Responsibilities:- Interview, hire, train, support, coach, and mentor department managers and their teams.
- Champion great service and empower staff to take care of guests.
- Cultivate relationships with guests to develop loyalty and maintain high satisfaction levels.
- Apply problem-solving skills to resolve guest and/or employee issues.
- Monitor daily tasks to ensure standard operating procedures are followed.
- Assist with benefits administration, payroll, and other human resources tasks.
- Support proactive sales efforts of the sales team.
- Ensure proper emergency procedures are communicated and followed.
- Conduct property inspections to ensure a clean, safe, and secure environment.
- Plan for success and improvement with staff meetings, action plans, and daily huddles.
- Strategize with Revenue Management to maximize revenues and grow market share.
- Prepare various financial reports for management and owners.
- At least 5 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 2 years of related experience.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Effective communication skills, both verbally and written, with all levels of employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain high standards of personal appearance and grooming.
- Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
- Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Ability to maintain confidentiality of information.
- Perform other duties as requested by management.
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