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Commercial Real Estate Property Coordinator
2 months ago
Whitestone REIT is seeking a highly motivated Property Administrator to join our team in Houston, TX. As a key member of our Property Management team, you will provide direct support to our team, assisting with various property management and team-related responsibilities.
Responsibilities:- Process all Move In/Out documentation to ensure seamless collections, accounting, and property management processes.
- Provide exceptional customer service by answering calls and routing them appropriately to ensure timely resolution.
- Prepare and create memorandums, correspondence, and other documents for Managers and Directors.
- Follow up with customers and maintenance on completed work orders to ensure satisfaction.
- Manage customer and vendor certificates of insurance to maintain compliance.
- Oversee department logs, including grease trap maintenance, vacancy master keys, HVAC, and tool inventory.
- Assist with payments, collections, and invoice coding as needed.
- Update electricity vacancy spreadsheets monthly to ensure accuracy.
- Create and manage customer files and active files in the department.
- Send default letters to tenants in a timely manner.
- Support the Property Management, Maintenance, and Management teams as needed.
- Coordinate meetings for the Director of Property Management and Department.
- Order and distribute company supplies to ensure a well-stocked office.
- Retrieve and distribute mail to ensure timely communication.
- Complete weekly reports for staff meetings to keep the team informed.
- Assist the IT department with everyday issues to ensure smooth operations.
- Attend to visitors and walk-ins to provide a positive first impression.
- Maintain a current customer database for department utilization.
- Prepare and update Property Management spreadsheets and property assignments as needed.
- Manage Vendor and Manager Christmas Card process to show appreciation.
- Perform other responsibilities as needed to support the team.
- 0-3 years of related work experience in commercial real estate.
- Associate's degree required, Bachelor's degree preferred.
- Excellent internal and external customer service skills.
- Strong written, verbal, and people skills.
- Expertise in MS Office, Excel, and Yardi.
- Ability to work autonomously, problem-solving, and making independent decisions.
- Ability to multitask and prioritize tasks effectively.
- Strong organizational skills with attention to detail in a fast-paced environment.
