Desktop Support Specialist

23 hours ago


Boston, Massachusetts, United States Axiom Technologies Full time

Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT services that drive business success.

We are seeking a skilled and experienced Desktop Support Officer to join our team. As a key member of our IT support team, you will be responsible for providing timely and accurate assistance to end-users within our desktop computing environment.

Key Responsibilities:

  • Provide on-site and on-call support to end-users, resolving technical issues and ensuring optimal service delivery.
  • Troubleshoot and resolve computer OS and peripheral issues, including audio and video devices.
  • Handle hardware and software installations, including deployment tools like SCCM.
  • Maintain knowledge of SOE and group policies, as well as printer support and MS Office tools installation and troubleshooting.
  • Develop and maintain strong customer service and communication skills, with the ability to work effectively in a team environment.

Requirements:

  • 2+ years of relevant experience in a similar role.
  • Excellent technical skills, including solid troubleshooting abilities and knowledge of Windows, Apple, and virtual operating systems.
  • Ability to manage time and resources effectively, with a strong focus on customer satisfaction.
  • Reliable transportation and a flexible schedule, with a commitment to work on demand when required.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, with a focus on employee well-being and satisfaction.
  • The chance to work with a leading global IT services partner, supporting medium to large-scale enterprises.


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