Technical Support Specialist

2 weeks ago


Boston, Massachusetts, United States firstPRO, Inc Full time

Company Overview

firstPRO, Inc. is seeking qualified candidates for a Desktop Support Analyst role. This position is centered around delivering Level 2 assistance to internal staff regarding hardware, software, applications, and peripheral devices.

Key Responsibilities

  • Provide assistance to users facing technical challenges with peripheral devices such as docking stations, keyboards, mice, monitors, and laptops, including hardware replacements.
  • Monitor and address helpdesk requests in a timely manner.
  • Maintain a precise inventory of hardware and software to ensure compliance with legal standards and corporate policies.
  • Conduct regular audits to verify the accuracy of software and hardware inventory data.
  • Facilitate onboarding processes, including training users, imaging laptops, and deploying necessary hardware.
  • Support the use of enterprise imaging, software deployment tools, and data migration for end-user computing needs.
  • Assist with account lockouts and password resets.
  • Manage support requests related to printer maintenance and repairs.
  • Collaborate with the HR department on employee transitions, including additions, changes, and departures.
  • Assist in setting up video conferencing, providing training, and resolving related issues.
  • Support and maintain company-owned mobile devices.
  • Build strong relationships with end-users to promote the effective use of technology in achieving business goals.
  • Participate in an on-call rotation for emergency support.
  • Assist with on-site systems, infrastructure, and networking hardware installations in collaboration with the Infrastructure team.
  • Contribute to the testing of relevant technology solutions.
  • Engage in documenting, maintaining, and applying IT procedures and guidelines.
  • Work with IT teams to gather service level performance metrics for all desktop systems and related infrastructure components.

Qualifications

  • Possession of A+, MCP, or equivalent certification.
  • Bachelor's degree in Information Systems, Computer Science, or related experience.
  • A minimum of five years of experience in desktop support and end-user assistance.
  • Proficiency in supporting Windows 10/11 Pro.
  • Experience with Microsoft Office 2016 or newer.
  • Familiarity with Microsoft 365 support.
  • Knowledge of Active Directory support.
  • Experience with laptop hardware/software support, particularly Lenovo.
  • Understanding of desktop and hardware configurations, including Thunderbolt docking solutions.
  • Experience with Apple iOS device support.
  • Knowledge of LAN-based imaging and endpoint VPN connections.
  • Experience with virtual desktop environments (VDI) and remote desktop support (RDP).
  • Ability to troubleshoot printer issues.
  • Familiarity with Zoom and Zoom Rooms support.


  • Boston, Massachusetts, United States Snyk Full time

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team at Snyk. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide comprehensive customer support through various channels,...


  • Boston, Massachusetts, United States TEKsystems Full time

    Position OverviewContract Position - Renewable AnnuallyOnsite RoleLevel 2 IT SupportAbout TEKsystems: TEKsystems is a leader in technology solutions, committed to delivering superior IT services to our clients.Job Summary: The Technical Support Specialist will provide exceptional technical assistance to end-users through various support channels and tools....


  • Boston, Massachusetts, United States Blue Mantis Full time

    Job OverviewThe Onsite Technical Support Specialist is responsible for delivering assistance to end users, providing support both in-person and remotely through a ticketing system. This role entails identifying issues, documenting incidents, and resolving problems for clients of Blue Mantis. The technician typically operates on-site at client locations.Key...


  • Boston, Massachusetts, United States Guggenheim Partners Full time

    The Technical Support Specialist plays a crucial role in delivering assistance and technical guidance to users concerning their computer systems, software applications, and hardware devices. This role encompasses troubleshooting and resolving technical challenges, managing service requests, and maintaining a high standard of user satisfaction. The ideal...


  • Boston, Massachusetts, United States Guggenheim Partners Full time

    The Technical Support Specialist plays a crucial role in delivering assistance and troubleshooting for end-users concerning their computing devices, software applications, and hardware components. This role encompasses identifying and resolving technical issues, managing service requests, and maintaining a high standard of user satisfaction. The ideal...


  • Boston, Massachusetts, United States Blue Mantis Full time

    Job OverviewThe Onsite Technical Support Specialist plays a crucial role in assisting end users through various channels including in-person, telephonic, and via a ticketing system. This position is responsible for diagnosing issues, documenting incidents, and providing effective solutions for clients of Blue Mantis.Key ResponsibilitiesAddress and resolve...


  • Boston, Massachusetts, United States Axon Full time

    Your Contribution The Customer Technical Support Specialist delivers exceptional technical assistance to Axon clients through various communication channels. This role is centered on customer satisfaction, providing support related to hardware and software, while also being accountable for achieving performance and quality objectives. Key Responsibilities...


  • Boston, Massachusetts, United States Axon Full time

    Your Contribution The Customer Technical Support Specialist delivers exceptional technical assistance to Axon clients through various communication methods. This role is centered around customer satisfaction, providing support related to both hardware and software, with a focus on achieving performance and quality benchmarks. Key Responsibilities Work...


  • Boston, Massachusetts, United States Axon Full time

    Your Contribution The Customer Technical Support Specialist delivers exceptional technical assistance to Axon clients through various communication methods. This role is centered around customer satisfaction, focusing on both hardware and software support while ensuring that performance and quality benchmarks are met or surpassed. Key Responsibilities ...


  • Boston, Massachusetts, United States Axon Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Axon. As a Technical Support Representative, you will be responsible for providing exceptional technical support to our customers through various communication channels.Key ResponsibilitiesTroubleshoot and Resolve Technical IssuesYou will be responsible for...


  • Boston, Massachusetts, United States Global Technical Talent Full time

    NOTICE:Only accepting non-local / traveller candidates. Our client is not considering local candidates living within 50 miles of Needham.Healthcare Support SpecialistContract Duration: 13 weeksCompensation: Up to $22/hrPosition Overview:This role is within a bustling Primary Care facility.The Healthcare Support Specialist will handle administrative tasks...


  • Boston, Massachusetts, United States Snyk Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Snyk. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide comprehensive customer support through various channels,...


  • Boston, Massachusetts, United States Axiom Technologies Full time

    Axiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service and support to our clients.Job Summary:We are seeking a highly skilled and experienced Desktop Support Specialist to join our team. The successful candidate will be responsible for providing...


  • Boston, Massachusetts, United States Tiugo Full time

    Position OverviewSalary:About TiugoTiugo Technologies is a leading platform that fosters the development of innovative software solutions, catering to millions of developers and numerous products globally. Our flagship offerings, including TinyMCE, are utilized by prominent organizations, enabling seamless content creation and digital collaboration.As part...


  • Boston, Massachusetts, United States firstPRO, Inc Full time

    Company OverviewfirstPRO, Inc. is seeking a dedicated Desktop Support Analyst to provide exceptional technical assistance to our internal users. This role is pivotal in ensuring smooth operations by addressing hardware, software, and application-related inquiries.Key ResponsibilitiesProvide assistance to users experiencing technical difficulties with...


  • Boston, Massachusetts, United States firstPRO, Inc Full time

    Company OverviewfirstPRO, Inc. is seeking qualified candidates for a Desktop Support Analyst role. This position is dedicated to delivering Level 2 assistance to internal staff regarding various technical issues involving hardware, software, applications, and peripherals.Key ResponsibilitiesProvide assistance to users facing technical challenges with...


  • Boston, Massachusetts, United States Boston Partners Full time

    Position: Help Desk AnalystDepartment: Information TechnologyReport to: Help Desk ManagerLocation: Boston, MACompany Overview:Boston Partners is a leading global investment advisory firm managing $103 billion in assets under management. With a strong commitment to exceptional client service, we specialize in value equity investment strategies grounded in...


  • Boston, Massachusetts, United States Wipro Full time

    Company Overview: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) stands as a prominent technology services and consulting firm dedicated to crafting innovative solutions that meet the intricate digital transformation demands of our clients. Our extensive portfolio encompasses consulting, design, engineering, operations, and cutting-edge technologies,...


  • Boston, Massachusetts, United States Wipro Full time

    Company Overview: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) stands as a prominent technology services and consulting firm dedicated to crafting innovative solutions that tackle the most intricate digital transformation challenges faced by clients. With a robust portfolio encompassing consulting, design, engineering, operations, and emerging...


  • Boston, Massachusetts, United States First Eagle Investments Full time

    Company Overview:First Eagle Investments is a distinguished, privately held investment management firm with a significant portfolio, managing approximately $138 billion in assets. Established in 1864, we have consistently acted as a reliable steward of client investments through various market fluctuations and economic conditions. Our investment...