Current jobs related to Client Success Strategist - Santa Clara, California - Workday

  • Marketing Strategist

    1 week ago

    Santa Clarita, California, United States OMI Inc. Full time

    The Marketing Strategist will play a key role in the success of OMI Inc. by developing and implementing comprehensive marketing plans that drive revenue growth and customer acquisition.The ideal candidate will have excellent communication and leadership skills, with the ability to analyze sales and marketing data to create and implement effective...

  • Cybersecurity Solutions Strategist

    3 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About UsPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.Our ValuesWe take our mission seriously and believe that every member of our team contributes to our collective success. Our values are built...

  • Senior Client Success Manager

    2 weeks ago

    Santa Clara, California, United States PayNearMe Full time

    Job DescriptionPayNearMe is a leading provider of payment solutions, and we're seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our client success team, you will be responsible for overseeing the most critical customer accounts, driving strategic initiatives, and leading high-impact projects.Key...

  • Digital Marketing Strategist

    3 days ago

    Santa Monica, California, United States Insightly Media Full time

    Company OverviewAt Insightly Media, we're a team of brand owners and advertising veterans who specialize at the intersection of content marketing and business strategy. Our goal is to deliver results through tailor-made frameworks designed to drive action across every stage of the consumer journey.Job DescriptionWe're seeking a highly skilled Paid Social...

  • Senior Financial Strategist for Structural Heart Business

    2 days ago

    Santa Clara, California, United States Abbott Full time

    Abbott is a global leader in healthcare solutions, dedicated to enhancing people's lives through innovative technologies and products. Our comprehensive portfolio spans diagnostics, medical devices, nutritionals, and branded generic medicines, serving over 160 countries with a global presence of 114,000 colleagues.Job Description OverviewWe are seeking a...

  • Cybersecurity Sales Strategist

    3 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleThe Cybersecurity Sales Strategist will be responsible for managing an account segment for our Cortex business, focusing on Majors, Enterprise, or Public Sector. This individual contributor role will engage in strategy, pipeline management, opportunity development, sales execution, and alignment, collaborating across different cross-functional...

  • Digital Marketing Strategist

    1 week ago

    Santa Monica, California, United States Insightly Media Full time

    **About Insightly Media**We're a team of brand owners and advertising veterans who specialize at the intersection of content marketing and business strategy. Our goal is to deliver results through tailor-made frameworks designed to drive action across every stage of the consumer journey.**Role Overview**We're seeking a Paid Social Growth Strategist to join...

  • Cybersecurity Strategist: Resolve Critical Incidents and Elevate Customer Satisfaction

    2 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Palo Alto Networks is a leading cybersecurity company that's committed to protecting the digital way of life. We're seeking a highly skilled Cybersecurity Strategist to join our Global Incident and Escalation Management team, responsible for driving expedited response, remedy, resolution, and learnings for our most critical issues.About UsWe're a company...

  • Digital Advertising Strategist

    18 hours ago

    Santa Monica, California, United States Amazon Full time

    Unlock Greater Value for Advertisers at AmazonAt Amazon, we're looking for a highly motivated Digital Advertising Strategist to join our team. As a key member of our account management team, you'll be responsible for developing and executing strategic plans to help our advertisers achieve their goals.As an Account Manager, you'll work closely with our...

  • Senior Executive and Internal Communications Strategist

    4 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleWe are seeking a Senior Executive and Internal Communications Strategist to support the Product organization on strategic projects. This role will work on executive communications for SVPs of Products and internal communications for a US-based R&D organization.Key ResponsibilitiesEstablish and execute executive and internal communications plans...

  • Digital Marketing Strategist

    7 days ago

    Santa Monica, California, United States FILD Search, LLC Full time

    Job Title: Digital Marketing StrategistWe are seeking a highly skilled Digital Marketing Strategist to join our team at FILD Search, LLC. As a Digital Marketing Strategist, you will be responsible for developing and executing comprehensive digital marketing strategies that drive business growth and customer engagement.Key Responsibilities:Develop and...

  • Senior Cloud Strategist, Hybrid Edge, Enterprise

    2 months ago

    Santa Clara, California, United States Amazon Web Services, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Cloud Strategist to join our team at Amazon Web Services, Inc. as a Hybrid Edge, Enterprise specialist. In this role, you will be responsible for leading the development and execution of go-to-market strategies for our Hybrid Edge services in the Enterprise sector.Key...

  • Music Marketing Strategist

    3 weeks ago

    Santa Monica, California, United States Swoon Full time

    Job Title: Music Marketing Strategist Job Description: Swoon is seeking a highly skilled Music Marketing Strategist to join our team. As a key member of our marketing team, you will be responsible for developing and implementing effective music marketing strategies to enhance listener engagement and drive business growth. Key Responsibilities: * Optimize...

  • Senior Social Media Strategist

    2 weeks ago

    Santa Monica, California, United States The Many Full time

    About The ManyThe Many is a creative agency that combines technology, creativity, and empathy to create engaging experiences for consumers.Job Title: Senior Social StrategistWe are seeking a Senior Social Strategist to join our team and help lead new thinking, inspire our teams, and guide our clients in the digital and social space.Key...

  • Senior Marketing Strategist

    2 weeks ago

    Rancho Santa Margarita, California, United States Multicoat Corporation Full time

    Job Title: Senior Marketing StrategistAt Multicoat Corporation, we are seeking a highly skilled Senior Marketing Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing strategic marketing plans to drive business growth and achieve corporate objectives.Key Responsibilities:Develop and...

  • Client Success Advocate

    2 months ago

    Santa Monica, California, United States Kixie Full time

    Client Success Advocate Job OverviewKixie is an innovative cloud-based communication platform located in Santa Monica, California. We are seeking a Client Success Advocate to join our dynamic team and deliver exceptional Level 1 support to our valued clients.Key Responsibilities:Engage with clients through various channels including phone, video...

  • Customer Success Representative

    4 weeks ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Job Summary:The Customer Success Representative will be...

  • Music Marketing Strategist

    1 week ago

    Santa Monica, California, United States Swoon Full time

    Job OverviewSwoon is seeking a seasoned Music Marketing Strategist to lead the optimization of existing playlists and develop new catalogue and frontline playlists to enhance listener engagement.Key Responsibilities:Optimize and create playlists to drive listener engagement.Develop and execute international ad campaigns.Analyze playlist behaviors and...

  • Card Services Product Strategist

    3 days ago

    Santa Ana, California, United States O. C. Credit Union Full time

    Card Services Product StrategistWe are seeking a highly skilled Card Services Product Strategist to join our team at O. C. Credit Union. As a key member of our product development team, you will be responsible for driving the growth and success of our card services portfolio.Key Responsibilities:Develop, enhance, and implement innovative products that meet...

  • Lead Client Accounting Strategist

    2 months ago

    Santa Barbara, California, United States Balance Financial Management Full time

    Balance Financial Management is a forward-thinking financial services firm dedicated to providing exceptional business support to clients across the nation. Our team of advisors, accountants, and specialists collaborates closely with businesses to streamline their finance and operations, fostering growth and efficiency. We are seeking a highly motivated and...

Client Success Strategist

2 months ago

Santa Clara, California, United States Workday Full time
Your work days are brighter here.

At Workday, our journey began with a conversation that sparked an innovative idea to transform the enterprise software landscape. Our culture, rooted in the principle of prioritizing our people, has been a cornerstone of our success. We believe that a thriving, employee-centric, and collaborative environment is vital for achieving business excellence. This commitment extends to our employees, communities, and the planet, all while maintaining profitability.

Embrace your uniqueness:
At Workday, we encourage you to express your true self. The energy and passion within our organization are what set us apart.

If you are inspired to enhance the work experience for everyone and contribute to our growth journey, we welcome your authentic self to make a difference.


About The Role


The Customer Success Manager (CSM) is pivotal in driving the success and implementation of the Business Planning Unit at Workday.

As a CSM, your role will focus on maximizing the value derived from our offerings by quantifying benefits, promoting adoption, sharing best practices, addressing business inquiries, identifying opportunities, and formulating strategic objectives.


Key Responsibilities:
  • Oversee the overall management of customer relationships.
  • Act as a liaison between product management and clients, effectively communicating the Workday roadmap and its implications for customer initiatives.
  • Develop success plans that outline critical success factors, success metrics, potential challenges, and actionable recommendations.
  • Prioritize and resolve customer concerns efficiently.
  • Encourage open communication channels.
  • Monitor and facilitate customer adoption of our solutions, ensuring alignment with their business needs.
  • Enhance customer relationships to secure references.
  • Keep clients informed of any process or procedural changes.
  • Ensure clients leverage Workday's best practices.
  • Build strong relationships with customers, particularly at the executive level.

Expected Outcomes:
  • Gain in-depth knowledge of Workday products and services.
  • Independently manage approximately 20-25 large enterprise clients.
  • Establish documented account plans for each customer, including strategies for product adoption and identification of upsell opportunities.
  • Conduct timely standard customer meetings and reviews for your assigned accounts.

About You
Basic Qualifications:
  • 3+ years of experience in functional HCM or Financial domains.
  • 3+ years of proven experience in managing customer relationships.
  • 3+ years in a customer-facing professional services role (consulting, implementation, project, or account management).

Other Qualifications:
  • Financial background preferred, with experience in the office of the CFO.
  • Experience in issue resolution and escalation management at both business owner and executive levels.
  • Previous SaaS experience is advantageous.
  • Demonstrated ability to collaborate and build strong customer relationships.
  • Proven capability to engage across corporate functions (Professional Services and Product Management).
  • Excellent verbal and written communication skills, including the ability to lead meetings with executive leadership and host webinars.
  • Bachelor's degree or equivalent work experience; a Business or Technical degree is preferred.
  • Strong organizational, time management, and communication skills.
  • Willingness to travel up to 50%.

Workday Pay Transparency Statement

The annualized base salary ranges for primary and additional locations are provided below. Workday's pay ranges vary based on work location. As part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, along with annual refresh stock grants. Recruiters will provide more details during the hiring process. Each candidate's compensation offer will be based on multiple factors, including geography, experience, skills, job duties, and business needs.


Our Approach to Flexible Work

With Flex Work, we combine the best of both worlds: in-person collaboration and remote work. This approach allows our teams to strengthen connections, maintain a robust community, and perform at their best. Flexibility can take many forms, so rather than mandating specific in-office days, we encourage spending at least half (50%) of our time each quarter in the office or in the field with customers, prospects, and partners, depending on the role.

This flexibility enables you to create a schedule that meets your business, team, and personal needs while ensuring meaningful time spent together.

Remote roles also offer opportunities to gather in our offices for significant moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records for employment.


Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.