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Client Success Strategist

2 months ago

Santa Clara, California, United States Anatomage Full time

Company Overview

Anatomage stands at the forefront of 3D medical applications, committed to transforming medical education through cutting-edge solutions. Our dedicated team prioritizes delivering exceptional products and ensuring customer satisfaction, empowering users to fully leverage our innovative offerings.

Position Overview

We are seeking a seasoned Customer Success Manager to provide exemplary service to Anatomage clients and foster a customer-focused environment within the organization. The primary goal is to effectively oversee the department, elevate customer satisfaction and loyalty, and fulfill their needs.

This position is located at our headquarters.

Key Responsibilities

  • Oversee the daily functions of the customer support team
  • Facilitate customer onboarding, engagement, and growth
  • Lead customer relationship management to address installation and service challenges
  • Identify potential opportunities and create solutions by analyzing customer interactions
  • Establish and assist team members in achieving customer service objectives
  • Engage with customers, addressing inquiries and concerns promptly
  • Maintain and nurture relationships with current clients
  • Compile reports and surveys, offering insights to development, sales, and marketing teams
  • Monitor KPIs, market dynamics, and present business reviews to management
  • Educate clients on Anatomage products and collaborate with other departments to provide solutions

Qualifications

Skills

  • Customer-focused mindset with strong analytical capabilities
  • 5+ years of experience in customer service
  • Outstanding communication and relationship-building skills
  • Experience in managing diverse teams and establishing milestones
  • Thorough understanding of customer issues and troubleshooting abilities
  • Proven success in executing customer programs
  • Proficient in CRM systems and Microsoft Office applications

Attributes

  • Familiarity with Salesforce, Outreach, or similar CRM platforms
  • Strong analytical and multitasking abilities
  • Effective time management and collaborative skills

Education

  • Bachelor's degree in a relevant discipline is required

Benefits

  • Comprehensive health, dental, and vision coverage
  • 401K plan with employer matching
  • Generous paid time off and holidays
  • Opportunities for professional growth
  • On-site fitness facility
  • Casual and enjoyable work environment

About Anatomage

  • Industry leader with over 15 years of growth and success
  • Products utilized globally in clinics, hospitals, and educational settings
  • Opportunity to collaborate with a diverse and talented workforce
  • Exceptional career advancement opportunities