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Sales and Service Specialist

2 months ago

North Miami Beach, Florida, United States Hermès Full time
About the Role

We are seeking a highly skilled and experienced Sales and Service Specialist to join our team at Hermès. As a Sales and Service Specialist, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Meet and exceed monthly and annual sales targets while maintaining a high level of customer satisfaction
  • Organize and prioritize the sales floor to ensure a seamless client experience
  • Ensure all merchandise is stocked and visually appealing, adhering to visual merchandising guidelines
  • Process transactions accurately and efficiently, including receipts, CRM files, and after-sales service
  • Participate in inventory preparation and physical inventory counts
  • Comply with all asset protection procedures, including employee sign-in sheets and bag checks
  • Provide exceptional customer service, adhering to Hermès' high standards of service
Requirements
  • 2+ years of experience in sales, preferably in a luxury environment
  • Strong relationship development and communication skills
  • Even-tempered with the ability to continuously multitask
  • Self-starter with the ability to work independently and collaboratively as part of a team
  • Strong organizational skills and ability to lift up to 25 pounds
About Us

Hermès is a creator, artisan, and seller of high-quality objects since 1837. We are an independent, family-owned French house that employs nearly 20,000 people worldwide. We are driven by our permanent entrepreneurial spirit and consistently high standards, cultivating the freedom and autonomy of each individual through responsible management.

We perpetuate the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.