Technical Manager
3 days ago
Unlock Your Potential as a Technical Manager
We're seeking a seasoned Technical Manager to oversee the daily operations of our desktop support team, ensuring timely and effective resolution of technical issues for end-users in the Frisco/McKinney/Plano/Lake Pointe areas.
Key Responsibilities:
- Manage and mentor a team of desktop support technicians, fostering a culture of collaboration and continuous improvement.
- Develop and implement IT support policies, procedures, and best practices to enhance system reliability and user satisfaction.
- Collaborate with other IT teams and healthcare departments to support critical healthcare applications, ensuring minimal disruption to patient care.
- Ensure compliance with healthcare regulations (e.g., HIPAA) and maintain a secure, confidential IT environment.
- Monitor and report on key performance indicators (KPIs), service levels, and help desk metrics, driving continuous improvement in support services.
- Lead initiatives to update and maintain hardware and software infrastructure, with an emphasis on healthcare technology and user accessibility.
- Provide escalation support for complex technical issues, ensuring swift resolution in line with healthcare facility needs.
What We Offer:
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Remote and hybrid working possibilities.
- Benefits platform - culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.
About Atos North America:
At Atos North America, we're committed to helping design the future of the information space. Our purpose is to bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Join Us:
If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.
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