Customer Service Representative/Admin

10 hours ago


Chelmsford, Massachusetts, United States Village Services Corporation Full time
Village Services Corporation is seeking a highly organized and efficient Customer Service Representative/Admin to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Answer all incoming calls, as the initial point of contact
  • Use a company-prepared script to answer customer questions and guide them to the best service solution for their home
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
  • Conduct service-related follow-up calls to check in on past customers and assess their current needs
  • Help the field team by taking detailed notes from customer calls and entering them into our system
  • Process and submit rebate paperwork, register product equipment, keep records of installs, and pull and process purchase orders

Requirements:
  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills
  • Excellent multitasking and follow-up skills, with high attention to detail
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • ServiceTitan experience is a major plus
  • The willingness to learn and grow within the company
  • Previous HVAC/Plumbing admin/CSR is a big plus
  • Bilingual a plus, not required

We are an equal opportunity employer

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