Operations Supervisor

4 weeks ago


Pompano Beach Florida, United States Coastal Waste & Recycling, Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Coastal Waste & Recycling, Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our drivers and laborers, ensuring that our customers receive exceptional service and that our operations run smoothly and efficiently.

Key Responsibilities:

  • Route Management: Organize and schedule drivers and vehicles to ensure that all routes are completed on time and to the highest standard.
  • Fleet Maintenance: Work closely with our Fleet Maintenance department to ensure that all equipment is in good working order and that any issues are promptly addressed.
  • Customer Service: Plan, distribute, and monitor daily route assignments to ensure that customers receive the service they expect from us.
  • Driver Management: Manage driver time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by the Department of Transportation.
  • Performance Monitoring: Set and monitor Drive Cam, productivity, and safety targets for each route and driver.
  • Reporting and Data Analysis: Assist with data collection and reporting required for incentive pay programs.
  • Compliance and Safety: Work with our HR department to ensure that all employees meet Department of Transportation requirements and conduct Root Cause Investigations for all injuries and incidents.
  • Environmental Compliance: Establish and maintain a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
  • Quality Control: Observe drivers on route and conduct route audits to ensure that our service meets our high standards.
  • Customer Communication: Notify customer service of potential delays and visit customer sites to handle needs or disputes.
  • Problem Resolution: Document problem fixes and provide instructions to dispatch/service should problems recur.

Requirements:

  • Physical Ability: Must have the physical ability to stand for long periods and work in a busy and strenuous environment.
  • Physical Strength: Possess the physical strength to operate heavy and power-driven equipment.
  • Communication Skills: Ability to communicate and interact both verbally and in writing.
  • Time Management: Ability to complete work projects on time and in an effective manner.
  • Independence: Ability to work independently with minimum supervision.
  • Relationship Building: Good relationship building ability.
  • Qualifications: Valid driver's license with an acceptable record is required. A Commercial Driver's License (CDL) would be an asset but is not required.


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