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Floor Operations Supervisor

2 months ago

Pompano Beach, Florida, United States iCIMS Organic ZipApply Full time
Job Summary

We are seeking a highly skilled and experienced Floor Operations Supervisor to join our team at iCIMS Organic ZipApply. As a key member of our gaming operations team, you will be responsible for ensuring the smooth operation of our table games and providing exceptional customer service to our guests.

Key Responsibilities
  • Customer Service: Provide the highest level of customer service to our guests, resulting in maximum player enjoyment and return play.
  • Table Game Management: Monitor and adjust table game limits to ensure optimal gaming volume and revenue.
  • Compliance and Regulations: Ensure compliance with all gaming regulations and federal laws, including CTR and SARC requirements.
  • Team Management: Supervise and manage a team of dealers and other floor staff to ensure efficient and effective operation of the gaming floor.
  • Problem-Solving: Resolve customer complaints and issues in a professional and timely manner.
Requirements
  • Experience: Five years of experience in table games, with at least two years in a management-level capacity.
  • Knowledge: In-depth knowledge of all primary and secondary casino games.
  • Communication Skills: Excellent communication and customer service skills, with the ability to effectively communicate with guests and team members.
  • Physical Demands: Ability to stand for long periods and move throughout the casino and hotel areas.
Work Environment

The Casino environment is fast-paced and often crowded and noisy. You will be exposed to second-hand smoke and excessive noise. You must be able to work in a dynamic and ever-changing environment.