Drive-In Restaurant Manager

7 days ago

Norton, United States SERJ Group Full time

About the Role:

The General Manager is a key leadership position at SERJ Group, responsible for overseeing the daily operations of our drive-in restaurants. As a General Manager, you will be responsible for leading a team of employees, ensuring that food is prepared and served in a clean, safe, and efficient manner, and providing an excellent customer experience.

Key Responsibilities:

  • Manage, train, and develop a team of employees to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Direct and assign employees to ensure all aspects of food service meet operational standards.
  • Adhere to and monitor employee compliance with policies and practices.
  • Perform restaurant opening and/or closing duties, including preparing work schedules and monitoring staffing levels.
  • Monitor and maintain restaurant inventory levels, placing orders for food, paper, and other supplies within cost control procedures.
  • Complete and maintain all drive-in restaurant employment-related records and payroll records.
  • Reinforce a customer service mentality and ensure all employees are focused on guest service.
  • Immediately and respectfully resolve guest requests, keeping the Area Supervisor apprised of issues.
  • Interview and hire restaurant crew and management team members to achieve proper staffing levels.
  • Prepare all necessary operational reports and develop appropriate action plans to resolve unfavorable financial and/or sales trends.
  • Develop and implement a marketing plan to drive sales and growth.

Requirements:

  • High school diploma or equivalent required; advanced studies in business or restaurant management preferred.
  • Minimum of two (2) years of restaurant management experience (QSR preferred), with experience running shifts without supervision.
  • Required to work a 50-hour work week that includes irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws, as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions, work with autonomy, and multi-task.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Willingness to abide by the appearance, uniform, and hygiene standards at SERJ Group.

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