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General Manager

2 months ago

Norton, United States SERJ Group Full time

Job Summary:

The General Manager is a key leadership role responsible for the overall success of a SONIC Drive-In restaurant. As a General Manager, you will be responsible for leading a team of employees, managing restaurant operations, and ensuring that customers have an excellent experience.

Key Responsibilities:

  • Manage, train, and develop a team of employees to ensure excellent customer service and high-quality food production.
  • Direct and assign employees to ensure all aspects of food service meet operational standards.
  • Adhere to and monitor employee compliance with policies and practices.
  • Perform restaurant opening and/or closing duties, including inventory management and cash handling.
  • Prepare work schedules and monitor staffing levels to ensure adequate coverage.
  • Monitor and maintain restaurant inventory levels, including food, paper, and other supplies.
  • Complete and maintain all drive-in restaurant employment-related records and payroll records.
  • Reinforce a customer service mentality and ensure all employees are focused on guest service.
  • Immediately and respectfully resolve guest requests and keep the Area Supervisor informed of any issues.
  • Interview and hire restaurant crew and management team members to achieve proper staffing levels.
  • Prepare all necessary operational reports and develop action plans to resolve unfavorable financial and/or sales trends.
  • Develop and implement a marketing plan to increase sales and customer engagement.

Requirements:

  • High school diploma or equivalent required; advanced studies in business or restaurant management preferred.
  • Minimum of two (2) years of restaurant management experience, preferably in the quick-service industry.
  • Ability to work a 50-hour work week, including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws, as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions, work with autonomy, and multi-task.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Willingness to abide by the appearance, uniform, and hygiene standards at SONIC.