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Community Operations Assistant

2 months ago

Billings, Montana, United States Axis Residential Full time

About Us:

Axis Residential is an innovative property management firm, part of Inland Group, which encompasses a comprehensive real estate development, contracting, and ownership model for multifamily housing communities. Our commitment to our employees' well-being and success, along with fostering a vibrant community for our residents, distinguishes us as a leader in the industry. Our achievements stem from our dedicated team and inclusive culture, characterized by authentic, inquisitive, and natural leaders who prioritize collective success. We are passionate about our work and strive for excellence in all we do.

Position Overview:

We are in search of a dedicated Assistant Community Director for our active adult community, Affinity at Billings. In this capacity, you will provide essential support to the Community Director in managing the daily operations of the community. Your responsibilities will include administrative oversight of financial documentation and resident files, alongside assistance with leasing, marketing initiatives, and resident relations.

  • Foster a community atmosphere that enhances residents' lifestyles while delivering outstanding customer service and a nurturing home environment.
  • Oversee property operations in the absence of the Community Director.
  • Assist in property management tasks by preparing weekly updates, move-out documentation, and monthly financial reports.
  • Handle daily financial transactions, including rent collection and posting of payments.
  • Review resident files and financial records to identify any outstanding or overdue fees.
  • Maintain comprehensive records, including leasing agreements, liability insurance, and resident activities.
  • Support the sales team by welcoming prospective residents, collecting lead information, showcasing available apartments, and securing lease deposits.
  • Facilitate the leasing and renewal process by ensuring thorough and accurate applications, managing transactions, and organizing records.
  • Assist with conducting credit and background checks.
  • Ensure all applications are fully approved prior to resident move-in.
  • Collaborate with Marketing and Sales to stay informed about current promotional strategies.
  • Analyze local market conditions and competitive landscape.
  • Conduct orientation sessions for new residents.
  • Engage in resident-led events and activities.
  • Regularly assess the condition of the property and report any maintenance needs to the Community Director.
  • Assist residents in reporting maintenance issues.
  • Adhere to all company policies and procedures.
  • Comply with Fair Housing regulations.

Additional Responsibilities: This job description is not exhaustive and may include other tasks as necessary to meet organizational needs.

Qualifications:

We seek a professional, relationship-oriented Assistant Community Director who can collaborate effectively with the site team to manage daily community operations while building strong relationships with residents.

  • Team-oriented mindset, prioritizing collective success over individual achievement.
  • Self-motivated, ambitious, and determined.
  • Prior experience in multifamily property management is preferred.
  • Excellent communication skills; proficiency in English is required.
  • Strong computer skills, including proficiency in MS Office, Google Suite, property management software (e.g., Yardi, On-Site), and CRM systems.
  • Availability to work evenings and weekends as needed.
  • High School diploma or equivalent.
  • Valid driver's license and access to an insured, operational vehicle.

Compensation and Benefits:

  • Competitive hourly wage, ranging from $20 to $23 based on experience.
  • Bonus opportunities.
  • Annual performance evaluations with potential for merit increases.
  • Standard work schedule: Monday to Friday, 8:30 AM to 5:30 PM.
  • Comprehensive benefits package, including Medical, Dental, Vision, Disability, AD&D, and Life Insurance.
  • 401(k) plan with Safe Harbor contributions.
  • Paid vacation, sick leave, and holidays.

Physical Requirements:

  • Sitting: 3-7 hours per day.
  • Walking: 1-3 hours per day.
  • Climbing: 0-3 hours per day, primarily stairs.
  • Lifting: Occasionally lifting 10-25 lbs.
  • Endurance: Light to moderate physical activity.
  • Manual Dexterity: Frequent use of fine motor skills.
  • Near Vision: Minimal near vision required.

Environmental and Safety Considerations:

  • Work primarily indoors in a climate-controlled office with occasional outdoor exposure, including uneven and slippery surfaces.
  • Typical office noise levels, with infrequent exposure to high-volume equipment.
  • Fast-paced work environment requiring multitasking.
  • Driving responsibilities may involve exposure to environmental and safety risks associated with operating a vehicle.

Axis Residential is an Equal Opportunity Employer.