Customer Service Representative I

1 week ago


Spokane, Washington, United States Frontier Behavioral Health Full time
Job Summary

Frontier Behavioral Health is seeking a highly skilled and compassionate Customer Service Representative I to join our team. As a key member of our clinical support staff, you will play a vital role in providing exceptional customer service and support to our clients and staff.

Key Responsibilities
  • Greet customers in a warm and welcoming manner, providing a positive first impression of our organization.
  • Support clinical staff by managing centralized scheduling, appointment confirmation, and backfill management, ensuring seamless communication and efficient operations.
  • Provide a professional and empathetic environment, enhancing the quality of client care and promoting a safe and welcoming space.
  • Effectively utilize customer service and motivational interviewing skills to promote customer-centered care and a positive experience for all clients.
  • Participate in team meetings and contribute to a harmonious working relationship within and between departments.
Requirements
  • High school graduate or equivalent.
  • Customer service experience.
  • Excellent communication skills, including the ability to send and receive oral and written messages in a clear, positive, and prompt manner.
Why Choose Frontier Behavioral Health?

We value our employees and recognize the importance of every employee's contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve, and we offer a variety of client services, including outpatient, inpatient, community outreach, crisis services, and partnerships with schools and law enforcement.

Our benefits and perks are amazing, including benefits and perks that make a positive impact on your life and career. Join us in making a difference in the lives of others and enhancing the quality of life for everyone in Spokane County.



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