Financial Support Specialist

1 week ago


Novi, Michigan, United States Kestra Financial Independent Advisor Full time
Job Title: Wealth Associate

The Wealth Associate position is a client-facing role that plays a critical part in supporting the Wealth Advisor team at Kestra Financial Independent Advisor. This position requires excellent client service and problem-solving skills to provide timely, efficient, and professional information to clients.

Key Responsibilities:
  • Manage client needs and resolve issues in a timely and accurate manner, ensuring compliance with regulatory standards and firm policies.
  • Develop and maintain strong relationships with clients, identifying opportunities to enhance their financial relationships and provide tailored solutions.
  • Communicate complex financial information to clients in a clear and concise manner, ensuring they understand their financial options and goals.
  • Collaborate with the Broker Dealer to establish and maintain client accounts, ensuring compliance with regulatory requirements and firm guidelines.
  • Manage client and prospective client workflows, coordinating follow-up with Advisors and ensuring seamless communication.
  • Maintain a compliant filing and scanning system, ensuring all client documents are up-to-date and easily accessible.
  • Provide exceptional customer service, answering incoming calls and directing messages according to firm guidelines and protocols.
  • Update client information in the CRM database, ensuring accurate and timely updates.
  • Input data into financial planning software systems, ensuring accurate and efficient data management.
Requirements:
  • Advanced computer skills, including proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and financial planning software.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal partners.
  • Strong time management and organizational skills, with the ability to work independently and manage multiple tasks and priorities.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Education and Experience:
  • 2+ years of experience in administrative support in a professional environment, preferably in the financial services industry.
  • High School Diploma or Associate's degree required; Bachelor's Degree preferred.
  • Previous experience in financial services a plus, with knowledge of financial planning software and regulatory requirements.
Compensation:
  • Salary is determined by qualifications and experience, with opportunities for growth and advancement.
  • Salary is reviewed annually or upon changes in job responsibilities, ensuring fair and competitive compensation.
Certifications and Licenses:
  • Series 7 and 65/66 preferred (or willingness to obtain in the future), with a strong understanding of financial regulations and compliance.


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