Senior Client Advisor

7 hours ago

New York, New York, United States FERRAGAMO USA INC Full time
Job Title: Senior Client Advisor

Ferragamo USA Inc. is seeking a highly skilled and experienced Senior Client Advisor to join our team at our New York Flagship location. As a Senior Client Advisor, you will be responsible for providing exceptional customer service, building and maintaining relationships with clients, and driving sales through a deep understanding of client desires and needs.

Key Responsibilities:
  • Provide exceptional customer service and create emotionally enriched relationships with clients
  • Build and maintain relationships with clients through personal connections and CRM initiatives
  • Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client
  • Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices
  • Actively create a positive work environment through teamwork and collaboration
Requirements:
  • A caring and intuitive Senior Client Advisor with a passion for style
  • Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients
  • Being a master of storytelling and the art of asking engaging questions
  • Computer knowledge to track inventory
  • Proficient English language skills; knowledge of second language preferred
  • Previous retail sales experience preferred, luxury retail experience a plus
  • Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents
Work Environment:

Ferragamo USA Inc. is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all staff to remain current with CDC-recommended vaccinations.

We are an equal opportunity employer and provide equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

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