Customer Care Specialist
2 weeks ago
Facility: Noah's Animal Hospital
Overview of the Role
This is a full-time opportunity requiring availability Monday through Friday from 8 AM to 6 PM, along with alternating Saturdays from 7:45 AM to 1:30 PM.
Noah's Animal Hospitals are dedicated to enhancing the lives of both pets and their owners. Our mission revolves around ensuring that pets, regarded as beloved family members, receive the utmost care and attention during their visits. Whether welcoming a new puppy or providing support during a difficult farewell, our commitment to compassionate service is evident in every interaction.
We seek an enthusiastic, approachable, and proactive individual to serve as the initial point of contact for our clients in the role of Customer Care Specialist. Your primary goal will be to deliver exceptional service and surpass client expectations at every opportunity. As a representative of our organization, you will advocate for our clients, tackle challenges creatively, and collaborate effectively with team members who share a passion for animal welfare.
Key Responsibilities
- Serve as the first point of contact for clients, ensuring a welcoming atmosphere.
- Assist clients throughout their visit, providing guidance and support.
- Maintain a positive and professional demeanor in all client interactions.
- Demonstrate a strong ability to multitask in a dynamic environment.
- Utilize experience with various phone systems to manage client communications.
- Engage with a diverse range of pets, ensuring comfort and safety.
Qualifications
- Minimum of one year of relevant experience preferred.
- Ability to maintain a friendly and professional attitude.
- Experience with animals, whether through professional or volunteer work, is beneficial.
- Familiarity with the veterinary or medical field is a plus, but not mandatory.
Core Values
- Exhibiting Compassion
- Creating Memorable Client Experiences
- Ensuring Ease of Business Transactions
- Upholding Integrity
- Demonstrating Passion
- Striving for Excellence in Care and Service
- Being Supportive
- Attracting and Retaining the Right Talent
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