Front Desk Associate
3 weeks ago
Job Summary
We are seeking a skilled and friendly Front Desk Clerk to join our team at MSCCN. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, processing guest check-ins and check-outs, and handling various administrative tasks.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, including number of arrivals and departures, and identify any special requests.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Requirements
- High school diploma or equivalent required.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Benefits
We offer a competitive hourly rate of $34.00, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
About MSCCN
MSCCN is an equal opportunity employer and is committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About JW Marriott
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
About the Job
This is a non-management position that offers a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
About the Company
Marriott International is an equal opportunity employer and is committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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