Desktop Support Specialist
4 weeks ago
Job Title: Desktop Support Specialist
Job Summary:
We are seeking a highly motivated Desktop Support Specialist to join our team at BCforward. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and installing and upgrading computer hardware and software.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Install and upgrade computer hardware and software
- Work with third-party vendors to remediate complex issues
- Perform end-user training and onboarding
Requirements:
- Bachelor's degree in Computer Science or related field
- 5 years of IT experience in a mid-size company
- CompTIA A+, Microsoft Certified Professional (MCP), CCNA or equivalent
- Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation and troubleshooting
About BCforward:
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.
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