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Credit Specialist

2 months ago

Nashville, Tennessee, United States Workwear Outfitters Full time

About Workwear Outfitters

Workwear Outfitters is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. With over $800 million in sales and a global presence, we employ over 5,800 people in facilities spanning the globe.

Our Brands

We operate under the umbrella of several well-known brands, including Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty, Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. We are also the exclusive licensee for Dickies apparel in the B2B channel.

Our Purpose

We champion and empower workers who make our world work better.

Benefits

Our comprehensive benefits package includes medical, vision, and dental coverage, as well as life and disability insurance. We also offer a 401K plan, tuition reimbursement, an Employee Assistance Program, Flexible Spending Accounts, and many other perks.

About the Role

The Credit Specialist will provide customer accounting services, including collection, timely payment of account balances, customer master setup, credit reviews, account reconciliation, and summary billing. This role will also generate monthly reporting, such as aging reports, risk probability, and cash application progress, for review by the Credit Manager.

Key Responsibilities

  • Contact accounts with outstanding balances on a weekly basis.
  • Document customer correspondence in the credit and collections system, providing detailed notes on collection activities.
  • Enter invoices, balances due, and pull backup documentation from customer websites across multiple brands.
  • Provide invoice copies and other supporting documentation to customers or end users.
  • Review credit hold reports multiple times a day to make timely decisions on releasing shipments.
  • Analyze financial reports, including full financial packages and business credit reports, to adjust credit lines and evaluate financial risk.
  • Document risk for the Credit Manager and provide weekly updates.
  • Generate customer payments on different platforms, including ACH pull, ACH check, and multiple credit card processors.
  • Generate month-end reports for the Credit Manager's review.
  • Answer incoming inquiries from customers to provide documentation as requested.

Requirements

  • 3-5 years' experience in Accounts Receivable and Business to Business Collections, preferably in a billing environment.
  • Excellent computer skills, including Microsoft Office, with an emphasis on Excel.
  • Experience processing credit cards and understanding of credit codes is a plus.
  • Excellent communication skills (oral, written, presentation).
  • Proficient in account reconciliation.
  • Excellent organizational skills.
  • Ability to work under pressure.
  • Must possess good judgment and problem-solving skills.
  • Works best in a team environment.