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Customer Service Representative

1 month ago

Nashville, Tennessee, United States TEN Credit Union Full time

About the Role:

The TEN Credit Union is seeking a skilled Service Transaction Specialist to join our team. As a Service Transaction Specialist, you will be responsible for providing exceptional customer service to our members, handling transactions, and maintaining a positive and professional atmosphere in our branch.

Key Responsibilities:

  • Assist members with video banking technology and troubleshoot issues as needed.
  • Establish rapport with members by smiling, greeting them by name, and offering assistance.
  • Maintain awareness of current rates and marketing promotions.
  • Monitor lobby and teller-line traffic to ensure efficient service.
  • Provide prompt, efficient, and courteous service to meet members' needs.
  • Ensure marketing materials are up-to-date and displayed in heavy traffic areas.
  • Perform duties in compliance with applicable regulations.

About Us:

TEN Credit Union exists to care for the lives of our employees, members, families, and communities. We prioritize people over profit, relationships over fees, and community trust over growth. Our team values creativity, collaboration, and fun while taking our mission seriously.

Benefits:

We offer competitive wages and an extensive benefits package, including employer-paid medical, dental, vision, basic life, and AD&D, as well as long-term and short-term disability. We also provide a 401K Defined Contribution Plan with a generous employer match-up of 7% and eleven paid holidays.