Bilingual Customer Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States Randstad US Full time
About the Role:
The ideal candidate will be responsible for providing exceptional customer service to customers in a fast-paced call center environment. This is an onsite position located in Fort Lauderdale, FL. Job Highlights:
+ $19-$19.78 per hour
+ Temp to perm opportunity
+ High school diploma required

Responsibilities:
• Answer incoming calls and provide excellent customer service to customers following program guidelines and call center standards.
• Handle emergency calls, stolen vehicles, and road assistance programs.
• Respond to incoming calls and other messages from customers' vehicles and provide them with accurate answers and guidelines related to the vehicles' programs and services.
• Develop customer relationships that contribute to business objectives and promote customer loyalty.
• Research and resolve customer questions and issues to ensure customer satisfaction and retention.
• Must be able to read, write, and speak fluently in both English and French.

Required Skills and Qualifications:
• 6 months of experience in a call center setting
• Active listening skills
• Basic computer skills
• Fluency in English and French

About Randstad US:
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

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