Front Desk Supervisor
3 hours ago
Tucson Marriott University Park
Front Desk Supervisor
Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
Pay Rate: 17.50/hr
Full Time
Vision, Medical, Dental, 401K
We are looking for a highly motivated individual to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.
This role plays an important part in our culture:
Service:
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Help to resolve problems through recovery when things aren't quite right
- You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
- Training all new Front Desk Agents to provide exceptional customer service
- You will value everyone's contribution to the team, and we will value your contribution as a key part of our success
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
- You will look for new ways to enhance the guest experience
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
- Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohbe la discriminacin y el acoso de cualquier tipo sin distincin de raza, color, religin, edad, sexo, origen nacional, estado de discapacidad, gentica, estado de veterano protegido, orientacin sexual, gnero de identidad o expresin, o cualquier otra caracterstica protegida por las leyes federales, estatales o locales. Esta poltica se aplica a todos los trminos y condiciones de empleo, incluido el reclutamiento, la contratacin, la colocacin, la promocin, la terminacin, el despido, el retiro, la transferencia, las licencias, la compensacin y la capacitacin.
Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/
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