Front Desk Representative

3 days ago


Tucson, Arizona, United States Courtyard Tucson Airport Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Tucson Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Assist with package delivery, mail, and messages as needed.
  • Perform other duties as assigned to ensure the smooth operation of the front desk.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic knowledge of Microsoft Office and hotel operations.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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