Hotel Front Desk Agent
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at LPT Retail Management Services, LLC. As a Hotel Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Check-in and check-out guests, ensuring accurate and efficient processing of guest information and payment.
- Handle guest requests and concerns, escalating issues to management as needed.
- Maintain accurate records and reports, including guest information, payment records, and other relevant data.
- Collaborate with other hotel departments to ensure seamless guest experience.
Requirements:
- High school diploma or equivalent required.
- Previous hotel front desk experience preferred.
- Ability to work in a fast-paced environment and multitask effectively.
- Excellent communication and interpersonal skills.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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