Front Desk Representative

8 hours ago


Tucson, Arizona, United States Wyndham Westward Look Grand R&Spa Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Wyndham Westward Look Grand R&Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a positive guest experience and achieve hotel goals.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, handling multiple tasks and priorities with ease.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a team environment and adapt to changing situations.
  • Certifications: Familiarity with hotel software and systems, including property management systems and front desk software.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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