Front Desk Supervisor

18 hours ago


Tucson, Arizona, United States Atrium Hospitality Full time
Front Desk Supervisor

At Atrium Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, leading the front desk team, and ensuring a seamless guest experience.

Responsibilities:
  • Provide exceptional customer service by being engaging and taking sincere interest in guests
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Help to resolve problems through recovery when things aren't quite right
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Requirements:
  • Previous hotel front desk experience is a must, supervisory skills training or experience is preferred
  • Customer service is our top priority, consistently being awarded JD Powers Customer service awards
  • Excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality
  • Ability to pick up computer skills easily
  • Ability to stand for the duration of the shift
  • Flexibility with respect to working days, early mornings, evenings, weekends, and holidays
What We Offer:
  • Competitive compensation plan
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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