Front Desk Representative
5 days ago
The Front Desk Agent at Hacienda Del Sol Resort is responsible for providing exceptional customer service while greeting guests, processing check-ins and check-outs, and addressing guest inquiries.
Key Responsibilities:- Greet guests upon arrival and provide clear instructions for check-in
- Ensure accurate completion of registration paperwork
- Perform check-ins and check-outs for guests in a timely and efficient manner
- Respond to and resolve guest inquiries regarding hotel services, activities, and amenities
- Process payments for guest stays and maintain accurate records
- Monitor guest requests for housekeeping and maintenance services
- Maintain a clean and organized front desk area
- Monitor front desk supplies and alert staff for restocking
- Ensure adherence to safety procedures and protocols
- Previous experience working with hotel systems is preferred
- Excellent customer service and communication skills
- Strong problem-solving and multitasking abilities
- Ability to work in a fast-paced environment
- Basic knowledge of computers and computer systems
Hacienda Del Sol Resort is an Equal Opportunity Employer that does not discriminate on the basis of age, sex, race, color, national origin, religion, disability, or any other characteristic protected under state, federal, or local laws.
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