Insurance Customer Service Representative

2 days ago


Glen Allen, Virginia, United States State Farm Insurance Full time
Job Title: Office Representative

At State Farm Insurance, we're seeking a highly skilled and dedicated Office Representative to join our team. As an Office Representative, you will play a vital role in providing exceptional customer service to our clients.

Key Responsibilities:
  • Customer Service: Assist customers with their insurance needs, answer inquiries, and resolve issues in a timely and professional manner.
  • Policy Processing: Process insurance policy changes and updates, handle incoming and outgoing phone calls, and maintain accurate and organized customer files.
  • Collaboration: Work closely with team members to achieve office goals, promote and cross-sell insurance products and services, and assist with claims processing and follow-up.
  • Professionalism: Maintain a professional and friendly demeanor at all times, adhere to company policies and procedures, and stay updated on insurance industry trends and regulations.

Requirements: To be successful in this role, you will need excellent communication and interpersonal skills, a strong attention to detail, and the ability to work in a fast-paced environment. If you're a team player with a passion for delivering exceptional customer service, we encourage you to apply.



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