Organized Play Compliance Specialist
1 week ago
About The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, oversees the brand outside of Asia, managing licensing, marketing, the Pokémon Trading Card Game, the animated series, home entertainment, and the official Pokémon website.
Since its inception in 1996, Pokémon has become one of the most beloved children's entertainment franchises globally.
Role Overview
Position: Organized Play Trust & Safety Specialist
Summary:
This role is dedicated to supporting the Organized Play and Events teams by documenting policies, investigating reports, and developing actionable strategies to foster an inclusive environment while ensuring adherence to compliance standards.
Key responsibilities include managing communications with individuals reporting non-compliance within the Play Pokémon program and overseeing compliance-related projects.
Key Responsibilities
- Serve as a subject matter expert on compliance matters related to the Play Pokémon program.
- Act as a point of escalation for compliance issues arising from Play Pokémon Retail, Professor, Premier Events, and Customer Support teams.
- Collaborate with the Business Systems team to assess and enhance existing compliance tools and processes.
- Curate and manage content shared through Customer Relationship Management systems, ensuring proper queue maintenance.
- Document, analyze, and investigate incoming reports from the community.
- Manage appeals for disciplinary actions taken against individuals.
- Work with PR, Legal, and other stakeholders on high-profile compliance cases.
- Create and maintain guidelines for applying disciplinary actions.
- Generate reports on trends, report volumes, and key performance indicators related to Trust & Safety.
- Summarize post-event evaluations to ensure proper documentation is collected and reviewed.
- Develop presentations, reports, and training materials on Trust & Safety initiatives and facilitate related meetings.
- Oversee projects concerning compliance within the Play Pokémon program.
- Contribute to seminars for the Professor Program and Retail teams, both online and in-person.
- Manage localization requests for various communications.
- Handle personally identifiable information with discretion, adhering to privacy regulations.
- Travel to events to represent Trust & Safety and assist with urgent compliance issues.
Qualifications
- 3 to 5 years of relevant professional experience or equivalent expertise.
- Specialized experience in trust and safety, particularly in community behavior.
- Experience providing helpdesk support to end users.
- Proficiency in Microsoft Office Suite.
- Expected travel for this role is 15-20% domestically and internationally.
- Familiarity with current Play Pokémon programs is advantageous.
- Customer service experience is a plus.
- Strong attention to detail and accuracy in all responsibilities.
- Ability to work collaboratively in a team and independently.
- Excellent organizational and time management skills.
- Capable of prioritizing and managing multiple projects simultaneously.
- Solution-oriented and results-driven mindset.
- Eager to learn and ask questions.
Compensation
The salary range for this position typically starts between $83,000 and $98,000, with a full range of $83,000 to $123,000, depending on the candidate's qualifications and experience.
Company Culture
- Employee-first culture.
- Events celebrating the spirit of Pokémon.
- Competitive cash compensation programs.
- Comprehensive healthcare coverage.
- Generous family leave policies.
- Employer-paid life and income protection insurance.
- 401k matching for US employees and pension contributions for UK/Ireland/Mexico employees.
- Fitness reimbursement and commuter benefits.
The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not exhaustive lists of all responsibilities, duties, and skills required. Employees may be required to perform additional duties as needed.
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