Trust & Safety Compliance Specialist

2 weeks ago

Bellevue, Washington, United States The Pokémon Company International Careers Full time
About The Pokémon Company International
The Pokémon Company International oversees the Pokémon brand outside of Asia, managing licensing, marketing, and various entertainment aspects including the Pokémon Trading Card Game and animated series.

Role Overview
  • Position: Organized Play Trust & Safety Specialist
  • Summary: This role involves supporting the Organized Play and Events teams by documenting policies, investigating reports, and creating actionable strategies to foster an inclusive environment while ensuring compliance with established rules.
  • Classification: Exempt (US Only)
  • Management Role: No
Key Responsibilities
  • Serve as a subject matter expert on compliance related to the Play Pokémon program.
  • Act as a point of escalation for compliance issues within Play Pokémon Retail, Professor, Premier Events, and Customer Service teams.
  • Collaborate with the Business Systems team to assess and enhance existing compliance tools and processes.
  • Manage and curate content shared through CRM, ensuring proper queue maintenance.
  • Document and analyze incoming community reports, conducting thorough investigations.
  • Handle appeals related to disciplinary actions.
  • Work with PR, Legal, and other stakeholders on high-profile compliance cases.
  • Create and maintain guidelines for applying disciplinary actions.
  • Generate reports on trends and key performance indicators related to Trust & Safety.
  • Summarize post-event evaluations to ensure documentation is complete and reviewed.
  • Develop presentations and training materials on Trust & Safety initiatives.
  • Manage compliance-related projects for the Play Pokémon program.
  • Contribute to seminars for the Professor Program and Retail teams.
  • Oversee localization requests for communications.
  • Handle personal identifiable information (PII) securely and in compliance with privacy laws.
  • Represent Trust & Safety at in-person events, assisting with urgent issues.
Qualifications
  • 3 to 5 years of relevant professional experience or equivalent expertise.
  • Specialized experience in trust and safety within community-focused environments.
  • Experience in helpdesk support for end users.
  • Proficient in Microsoft Office Suite.
  • Willingness to travel domestically and internationally (15-20%).
  • Familiarity with current Play Pokémon programs is advantageous.
  • Customer service experience is a plus.
  • Strong attention to detail and accuracy.
  • Ability to work collaboratively and independently.
  • Excellent organizational and time management skills.
  • Proficient in prioritizing multiple projects and following up effectively.
  • Solution-oriented and results-driven mindset.
  • Enthusiastic learner, open to asking questions.
Compensation
  • Base salary typically ranges from $83,000 to $98,000, with a full range of $83,000 to $123,000, based on qualifications and experience.
Success Factors
  • Passion for Pokémon: Understand the brand's impact on culture and community.
  • Innovative Thinking: Approach challenges with curiosity and creativity.
  • Integrity: Lead with empathy and take responsibility for actions.
  • Commitment to Quality: Maintain high standards and seek continuous improvement.
  • Relationship Building: Foster collaborative relationships to achieve shared goals.
  • Customer Focus: Understand and prioritize the needs of customers and stakeholders.
Work Environment
  • Employee-first culture.
  • Company events celebrating the Pokémon spirit.
  • Competitive compensation and benefits.
  • Hybrid work environment.

The above statements provide a general overview of the role and responsibilities. Employees may be required to perform additional duties as needed.

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