Trust & Safety Compliance Specialist

2 weeks ago

Bellevue, Washington, United States The Pokémon Company International Full time
About The Pokémon Company International

The Pokémon Company International oversees the Pokémon brand outside of Asia, focusing on brand management, licensing, marketing, and various media properties including the Pokémon Trading Card Game and animated series. Since its inception in 1996, Pokémon has become a leading name in children's entertainment globally.

Role Overview
  • Position: Organized Play Trust & Safety Specialist
  • Summary: Support the Organized Play and Events teams by documenting policies, investigating reports, and creating actionable items to foster an inclusive environment and ensure compliance with established rules. Manage communications with individuals reporting non-compliance within the Play Pokémon program and oversee compliance-related projects.
  • Classification: Exempt (US Only)
  • Management Role: No
Key Responsibilities
  • Serve as a subject matter expert on compliance for the Play Pokémon program.
  • Act as the primary escalation point for compliance issues from various teams including Retail and Events.
  • Collaborate with the Business Systems team to enhance existing compliance tools and processes.
  • Manage content shared through CRM, ensuring effective queue maintenance.
  • Document and analyze community reports, conducting thorough investigations.
  • Handle appeals related to disciplinary actions.
  • Work with PR, Legal, and other stakeholders on significant cases.
  • Create and maintain guidelines for disciplinary actions.
  • Generate reports on trends and key performance indicators related to Trust & Safety.
  • Summarize post-event evaluations to ensure proper documentation.
  • Develop presentations and training materials on Trust & Safety initiatives.
  • Manage compliance-related projects for the Play Pokémon program.
  • Contribute to seminars for the Professor Program and Retail teams.
  • Oversee localization requests for communications.
  • Handle personal information securely, adhering to privacy regulations.
  • Represent Trust & Safety at in-person events, addressing urgent issues as they arise.
Qualifications
  • 3 to 5 years of relevant professional experience or equivalent expertise.
  • Specialized experience in trust and safety concerning community behavior.
  • Experience providing helpdesk support to users.
  • Proficient in Microsoft Office Suite.
  • Willingness to travel domestically and internationally (15-20%).
  • Familiarity with current Play Pokémon programs is advantageous.
  • Experience in customer service is a plus.
  • Strong attention to detail and accuracy.
  • Ability to work collaboratively and independently.
  • Excellent organizational and time management skills.
  • Proficient in prioritizing multiple projects and following up effectively.
  • Results-oriented with a solution-focused mindset.
  • Curiosity and eagerness to learn.
Compensation: The salary range for this position typically starts between $83,000 and $98,000, with a full range of $83,000 to $123,000 based on qualifications and experience.

Success Factors
  • Passion for Pokémon: Understand the brand's impact on culture and communities.
  • Innovative Thinking: Approach challenges with creativity and a willingness to learn from failures.
  • Integrity: Lead with empathy and respect, taking responsibility for actions and decisions.
  • Commitment to Quality: Strive for high standards and continuous improvement.
  • Relationship Building: Foster collaborative relationships to achieve shared goals.
  • Customer Focus: Understand and prioritize the needs of customers and stakeholders.
Work Environment:
  • Employee-first culture.
  • Company events celebrating the Pokémon spirit.
  • Competitive compensation packages.
  • Comprehensive healthcare coverage.
  • Generous family leave policies.
  • Employer-paid life and income protection insurance.
  • Retirement matching contributions.
  • Fitness and commuter benefits.
  • Access to learning resources.
  • Flexible work arrangements.
The above information is intended to provide a general overview of the role and responsibilities. It is not an exhaustive list of all duties and skills required. Employees may be asked to perform additional tasks as needed.

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