Retail Bank Manager

4 weeks ago

Minneapolis, Minnesota, United States Union Bank and Trust Full time
Job Description

At Union Bank and Trust, we are seeking a highly skilled Retail Bank Manager to oversee the management and operation of our branch. As a key member of our team, you will be responsible for ensuring excellent customer service, compliance, and daily operational excellence.

Key Responsibilities:

  • Oversee daily operations of the branch, ensuring seamless customer service, teller operations, and lending activities.
  • Develop new business by contacting prospects and customers for banking services, identifying opportunities for growth.
  • Manage branch office environments and facilities to ensure they are maintained to high standards.
  • Supervise personnel matters, including making recommendations for hiring, promotions, terminations, and handling other HR-related tasks in collaboration with senior management.
  • Approve monthly office expenses and manage the branch budget.
  • Conduct annual job performance interviews with employees and recommend salary adjustments where appropriate.
  • Lead and facilitate branch staff meetings, ensuring open communication and alignment on goals and objectives.
  • Coach and mentor staff, recognizing achievements and addressing performance issues.
  • Develop, implement, and model a sales and service culture for retail delivery systems, establishing and monitoring sales goals and service satisfaction.
  • Manage consumer loan portfolios and ensure adherence to loan policies and regulatory compliance.
  • Guide branch audits and internal control efforts, with a focus on facilities management, fraud reduction, and security.
  • Oversee the teller and customer service operations, ensuring proper training for onboarding and servicing commercial clients, treasury management products, and customer accounts.
  • Handle overdrawn accounts, daily exceptions, and maintain open communication with customers.
  • Act as the primary contact for branch-related projects, reports, and communications.
  • Ensure the continuous training and development of staff to meet the evolving needs of the bank.

Compliance:

  • Serve as a backup Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Officer.
  • Manage and review all compliance policies and procedures, ensuring adherence to BSA/AML, privacy laws, and new regulations.
  • Provide documentation and assistance during state and federal examinations.
  • Conduct compliance training for staff across the bank and trust divisions.
  • Review and file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR) through appropriate channels.
  • Stay informed on regulatory changes through industry resources (ABA, ICBA, MBA) and ensure marketing materials, product disclosures, and loan rates meet regulatory requirements.
  • Monitor high-risk deposit accounts and review customer activity for potential fraud or suspicious actions.

Requirements:

  • Bachelor's Degree or equivalent experience in retail/commercial operations.
  • Minimum 5 years of experience in retail/commercial banking operations.
  • At least 2 years of supervisory or management experience with proven leadership and team development capabilities.
  • Experience with researching regulatory changes and implementing necessary process improvements to maintain compliance.
  • Strong organizational and time management skills.

Work Environment:

  • Ability to lift or carry up to 25 pounds intermittently.
  • Regular sitting, walking, speaking, hearing, and repetitive hand motions required.
  • Standard vision requirements.
  • Ability to manage teller and customer service operations for a team.
  • Schedule staff for opening and closing duties and ensure adequate coverage.

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