Patient Intake Coordinator

2 months ago


Perth Amboy, New Jersey, United States Metrodoc Urgent Care Full time

Metrodoc Urgent Care is seeking a dedicated Intake Specialist to serve as the first point of contact for prospective patients. This role is crucial in providing a friendly and supportive atmosphere for individuals seeking urgent care services.

Key Responsibilities:

  • Manage incoming calls and inquiries from potential patients, providing information about services, insurance options, and appointment scheduling.
  • Conduct preliminary assessments of patients to identify their needs and determine eligibility for available services.
  • Gather and verify patient demographic data, insurance information, and relevant medical history.
  • Coordinate referrals from healthcare providers and community organizations.
  • Schedule appointments for new patients with appropriate healthcare professionals based on their availability and areas of expertise.
  • Provide clear guidance to patients regarding necessary pre-appointment documentation and check-in processes.
  • Maintain accurate and current patient records within the clinic's Electronic Health Records (EHR) system.
  • Foster a welcoming and compassionate environment for patients during their initial interactions with the clinic.

Qualifications:

  • A minimum of 1 year of experience in a healthcare or customer service environment.
  • Familiarity with mental health conditions and treatment options is preferred.
  • Outstanding communication and interpersonal abilities, with a talent for building rapport with patients in sensitive circumstances.
  • Proficient in active listening and clearly explaining healthcare processes.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Competent in computer usage, including proficiency in Microsoft Office (Word, Excel) and data entry.
  • Commitment to maintaining patient confidentiality in accordance with HIPAA regulations.


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