Patient Intake Coordinator
2 months ago
Metrodoc Urgent Care is seeking a dedicated Intake Specialist to serve as the first point of contact for prospective patients. This role is crucial in providing a friendly and supportive atmosphere for individuals seeking urgent care services.
Key Responsibilities:
- Manage incoming calls and inquiries from potential patients, providing information about services, insurance options, and appointment scheduling.
- Conduct preliminary assessments of patients to identify their needs and determine eligibility for available services.
- Gather and verify patient demographic data, insurance information, and relevant medical history.
- Coordinate referrals from healthcare providers and community organizations.
- Schedule appointments for new patients with appropriate healthcare professionals based on their availability and areas of expertise.
- Provide clear guidance to patients regarding necessary pre-appointment documentation and check-in processes.
- Maintain accurate and current patient records within the clinic's Electronic Health Records (EHR) system.
- Foster a welcoming and compassionate environment for patients during their initial interactions with the clinic.
Qualifications:
- A minimum of 1 year of experience in a healthcare or customer service environment.
- Familiarity with mental health conditions and treatment options is preferred.
- Outstanding communication and interpersonal abilities, with a talent for building rapport with patients in sensitive circumstances.
- Proficient in active listening and clearly explaining healthcare processes.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Competent in computer usage, including proficiency in Microsoft Office (Word, Excel) and data entry.
- Commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
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