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Regulatory Compliance Specialist

2 months ago

Salt Lake, Utah, United States PacifiCorp Full time
About the Role

PacifiCorp is seeking a highly skilled Regulatory Compliance Specialist to join our team. As a key member of our Customer Care department, you will play a critical role in ensuring compliance with regulatory requirements and providing exceptional customer service.

Key Responsibilities
  • Prepare and defend regulatory filings related to company rules and regulations, including testimony, exhibits, data responses, and supporting documentation.
  • Represent the company in support of regulatory initiatives to regulators, their staffs, key community and customer groups, and other company departments.
  • Interpret rules and regulations on their application to internal and external parties.
  • Participate in training, communicating, and system changes to support any changes to rules or regulations.
  • Prepare analysis and provide alternatives and recommendations to department management to influence decision making regarding regulatory policies and strategies.
  • Review and prepare cost analysis on Schedule 300 charges in each state, working with applicable business units to prepare testimony, answer data requests, and communicate results.
  • Interface and work with state regulatory commissions on customers' complaints and the appropriate application of company and commission administrative rules.
  • Prepare and participate in formal customer complaint proceedings and hearings.
  • Resolve escalated issues within established timelines, focusing on service recovery for customers.
  • Make recommendations and facilitate improvement initiatives with business units to improve processes, efficiencies, and compliance with rules and regulations.
Requirements
  • Bachelor's Degree or equivalent combination of education and experience.
  • A minimum of three years of regulatory experience.
  • Intermediate knowledge of applicable company policies and procedures, federal, state, and local governmental laws and regulations.
  • Proficient with personal computers, including spreadsheets, databases, word documents, and presentation applications.
  • Proficient in company customer service applications.
  • Strong communication and interpersonal skills, including the ability to consult with internal and external customers on sensitive matters.
  • Ability to work with all levels of an organization, including people with different styles and backgrounds, and work as a member of a team.
  • Ability to present alternatives and recommendations.
  • Project management skills, including project leadership, task identification, scheduling, and cost/expenditure identification.
  • Ability to travel.
Preferred Qualifications
  • Strong verbal and written communications skills.
About PacifiCorp

PacifiCorp is a leading energy company committed to providing exceptional customer service and promoting a culture of customer service excellence, environmental sustainability, and diversity, equity, and inclusion.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company complies with all applicable laws and regulations regarding equal employment opportunities.